Within a few days after calling Convertible, a salesman was sent to my home. He did a complete review of my AC needs and did not try to sell me on an AC that did not meet my needs. He was knowledgeable and friendly. The installers -(Adam and Adam) did a good job, they were knowledgeable, neat and very friendly. A humidifier was to be installed at the same time, however, due to an oversight it was not installed and I have sent an email to the salesman (Mike ) also mentioned it to Chris that this needs to be done in the short term. I certainly want Convertible to do the humidifier install as well. Overall they were efficient. I like the fact that they do not try to sell you the extended warranty etc. at the time of the sale. I understand they will contact me about the AC maintenance at a later date. Great company, will definitely recommend them to my family and friends.