i wouldn't even give one star but it's the lowest on the rating chart.
They sold me a vaccum at a home show and told me risk free return in 30 days guaranty. bullcrap, it ended up costing me $55.36 ($31.11 shipping it back to calgary from ottawa + $24.25 in what they called a 20% restocking fee) Of course the salesperson didn't tell me about the fine print on the receipt wich she shoved in the bag. How convenient.
I had to return it because it's a sh itty product. The cord was to small to go around one room, the on/off button was to close to the handle and would turn off as you vaccumed and the unit overheated in your hand after just one room. When I returned it, they said it was scratched and not resalelable. BULLCRAP i was very careful when i used it (only once) and i cleaned the filter and everything. Don't be fooled by them as I was