Hy Grade Steel Roofing Systems Ltd.

Roofing
Guelph ON N1L 1B2
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Roofing
Hy Grade Steel Roofing Systems Ltd.
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76%

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Reviews by rating (past 12 months)

Reviews for Hy Grade Steel Roofing Systems Ltd.

Average customer rating:
8.6 10 (172 reviews)

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Lesley in
Lesley in
1 review Carleton Place, ON
10/10

New Roof

Love our new roof, looks fantastic! The guys installing the roof were great, very friendly and did an amazing job.
The whole process with hygrade was excellent, from the free estimate , delivery and installation. Have and will continue to recommend to anyone looking to get their roof done .

Approximate cost of services:
$20,000.00
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Company Response

Hi Lesley! Thank you very much for taking the time to review us. Great to hear you enjoyed your experience with Hy-Grade! We appreciate you placing your trust in our expertise and recommending us to your family and friends. We'd love the opportunity to award you for your referrals, please check out the details of our Referral Rewards program on our website here: www.1855HYGRADE.com/ReferralRewards

Private User
Private User
Private User reviews Guelph, ON
8/10

New Steel Roof

I have difficulty saying how happy or unhappy I am at present, as this was a roof for a seasonal dwelling in which I have not been in since the installation.
That said, I did have some difficulty initially with an installer whom I was unimpressed with prior to them even stepping foot on my property.
I contacted Hy-Grade Steel and voiced my concerns, it took a bit of re-scheduling on their part and a bit of patience on my part, but they got another installer to do my roof.
I was very impressed with the professionalism and work ethic of the team that did finally come to install my roof, so it was worth the wait.
I love the look of the roof and am expecting to be most pleased with the durability and construction for many years to come.
Hy-Grade Roofing listened to my concerns and reacted in a positive helpful way, so at present I am most pleased to give them my recommendation.
It was a bit more expensive than a regular roof, but when I figured out how many times I would have to re-shingle with ashphalt shingles compared to their steel roof, it became a very easy decision. One that I would make again and be happy to do.

Approximate cost of services:
$11,000.00
1 of 1 people found this review helpful.
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Company Response

Hi there! Thank you very much for taking the time to write a detailed review. We are sorry to hear that the installation process in the beginning did not go as flawlessly as we would have hoped. As you've experienced however, any concerns we are made aware of are taken seriously and addressed accordingly. We are positive that you will be satisfied with your new Hy-Grade for years to come and hope you enjoy your peace-of-mind. Thank you very much for your recommendation of us! We look forward to keeping in touch

Steve in San Francisco
Steve in San Francisco
1 review Saint Clements, ON
10/10

Steel Roof-Looks Great!

Our experience with Hy-Grade Roofing was awesome. Our Salesman Fred was wonderful. The two installers were hard working and did a fantastic job. We definitely would recommend Hy-Grade Roofing.

The Uberig's
ube@sympatico.ca

Approximate cost of services:
$25,000.00
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Company Response

Thanks for your review Steve! Happy to hear you are satisfied with both your local Roofing Consultant and the installation. Thanks for recommending us! Enjoy your new worry-free Hy-Grade

Private User
Private User
Private User reviews Guelph, ON
10/10

10+ Wow!!!

The Hygrade family is a very professional company with many years of experience in steel roofing and customer service! I now have used hygrade on both of my houses.....the thought of knowing I will never have to worry about my roof again keeps my mind at ease. I would absolutely recommend the hygrade brand to everyone I know!

Approximate cost of services:
$12,000.00
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Company Response

Hi there! Thank you so much for your very kind review and for your continued business! We definitely pride ourselves on the years of experience we have specific to steel roofing. On top of the experience we are also able to say we have 29 years in business and counting as well as a succession plan. This gives home owners like you added peace-of-mind that we will most definitely be around to back our 50 year warranty. We look forward to keeping in touch with you over all those worry-free years ahead!

Private User
Private User
Private User reviews Kitchener, ON
4/10

Steel roof

1. We provided a 2 week span while we were on vacation to have the roof done. We were told by sales it would be no problem. Days before we left on vacation we had to make numerous calls and emails and the roof was not started on time and therefore was still being worked on after our return.
2. We were told that there would be an inspection after completion by HY-Grade. After a satisfactory inspection, the final payment would be made. We did not receive an inspection even though we called to have the inspection done. We were asked several times for final payment. We made the final payment however never saw anyone for an inspection. If the inspection had been done,the inspector would had seen the caulking gun left on our roof.

It appears that HY-Grade is all about the sale and not about the customer service. Although we like our roof, I'm sure you would understand our reluctance to recommend your company to anyone.

Also concerning is how HY-Grade would handle a warranty issue. I hope we never have one.

Approximate cost of services:
$16,000.00
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Company Response

Hi there. Thank you for writing a review and letting us know about your experience. We have been looking through our records and can't seem to find any information that matches what you've posted about here. You are also listed as a private user which limits our search. Could you please contact us so we may respond to these issues and match them to our records. Thank you

Rick&corrie in Guelph
Rick&corrie in Guelph
1 review Guelph, ON
10/10

Metal roof

Decided to go with a metal roof after seeing a few house in the area with them. The service was great right from the start dealing with sales consultant Kevin Curran. The supplies arrived at my house when promised the installers did an excellent job on the install. Would recommend this roof to anybody. Great thing is this will be my last roof I ever do. Love my roof

Approximate cost of services:
$32,000.00
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Company Response

Thanks for leaving us a review Rick & Corrie! We are very pleased that you received the exact kind of experience we strive for with every customer, great service from start to finish! Enjoy your worry-free roof and we look forward to keeping in touch.

Bill  in Clifford
Bill in Clifford
2 reviews Minto, ON
10/10

New steel roof

Great roof my friend has one and recommended hy grade to me .The installation guys were fantastic my roof was put on in late November. There was some nasty days but that didn't stop them It was on in no time. I have told my friends and family. Who knows maybe hy grade will call them.

Approximate cost of services:
$17,600.00
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Company Response

Hi Bill! Thank you very much for recommending Hy-Grade to your friends and family. Have you heard about our Referral Rewards program? Visit our website here to find out how you can benefit from recommending us: www.1855HYGRADE.com/ReferralRewards Also very happy to hear you are satisfied with your new Hy-Grade. Please continue to enjoy the peace-of-mind for years to come!

Craig in Guelph
Craig in Guelph
1 review Guelph, ON
9/10

New roof

Great job done by a great crew! Job was done early in the year around snow storms and was still done extremely fast. It's been a year and roof looks better all the time. Best of all love watching the snow shooting off all the time! Thanks again Craig and Sandra.

Approximate cost of services:
$15,000.00
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Company Response

Thank you for taking the time to leave us a review Craig and Sandra! We have heard from a few customers that a Hy-Grade in the winter does provide some entertainment value as well :) We are pleased to hear that you are satisfied with your installation and are excited to keep in touch over your Hy-Grade's lifetime!

artr in Guelph
artr in Guelph
1 review Guelph, ON
8/10

steel roof

Roof was put on a little over a year ago, never made it up to check the job quality or craftsmanship , so far it has not moved, no leaks, rain free in the attic, . Thanks guys

Approximate cost of services:
$9,000.00
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Company Response

Hi there! Thank YOU for being a great customer and placing your trust in our expertise. Please enjoy your leak-free roof for the next 50 or more years!

Derek in Cambridge
Derek in Cambridge
1 review Cambridge, ON
8/10

Roof

Was surprised at the good value when I get the estimate and went ahead with a deposit. Took longer than I thought to get started and was some delays due to issues with no fault to the company but actual schedules and completion times was disappointing after everything. We really like the roof and other than the crew timing because of there unfortunate bereavement very happy with everything.

Approximate cost of services:
$11,500.00
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Company Response

Hi Derek. Thanks for reviewing your experience with us! Unfortunately sometimes things do come up during the installation process that can cause delays. Whether it be weather-related or life-related, we do our absolute best to problem-solve and find work-arounds in these situations. We are sorry to hear that you were disappointed with the timeline of the installation but are glad to hear you are satisfied with the delivered product. We hope you continue to enjoy your permanent roof for years to come!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hy Grade Steel Roofing Systems Ltd.

Hy-Grade Steel Roofing is Ontario's #1 and original permanent steel roofing solution. We have been manufacturing and installing our system since 1988. Its unique design is made for Ontario's temperature extremes allowing for expansion and contraction without pulling on the fastener or wearing the metal around it. Contact us for ...
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