Advanpro Furnace & Duct Cleaning Ltd.

Kevin MacKinnon came to clean my mother-in-laws furnace ducts. He did a very good job, and he came when he said he was going to be there. Louise told me she hasn't had to dust as often. He was very patient with all the nuances of someone who is 88 years old and answered all her questions no matter how trivial. Thank you.

On one of the coldest nights in Calgary at the end of February the heating suddenly stopped working. I made a call to Advanpro and Brad Jones arrived to fix the problem within 45 minutes. Talk about a speedy service. Brad sorted out the issue temporarily and came back a couple of days later after he ordered some parts to fix the furnace. I was very impressed with the level of service and will definitely call Advanpro again for all my furnace needs.

Called monday to have a thourough brush cleaning of our ducts/vents and furnace. Had the crew here the next day. I thought Kevin and Chris were very friendly, effective, polite and careful to keep the house clean when going in and out. They cleared lots of coins and toys that my toddler had pushed in the vents... Even showing me a picture of what was in there. It's the second year i call Advanpro for this spring cleaning of our air system and i will stick with them again next year.

Brad, the technician, visited our house shortly after a furnace and duct cleaning as one morning we woke up to our furnace not running due to a blown breaker. Quickly found out upon popping the breaker back that the furnace was still not working as it was not generating heat. Brad came out at 8PM to ensure he could make our furnace generate heat throughout that night until he could further diagnose and have access to parts the next day. He was quick and efficient and provided us with a temporary solution. This is a 7 month old furnace that another company installed, but Brad didn't mind as he did all the warranty work for us and ran back and forth to the supply company with different warranty parts to solve our problem. With a 6 month old child at home, we could not survive or cope long without proper heat circulating the house.

At the end of our service with Brad, he went over exactly what went wrong and that it was a faulty part that caused the board relay to fry and trip the breaker. He proceeded to leave the house and told my wife that he wouldn't even charge us for labor on this service call!

Great and quick experience overall, especially when dealing with heat issues during the winter!

Thanks again!

It is rare that I would write a review for customer service both because it takes time from an already busy life and exceptional service is quite rare. However, Lee and Kevin from Advanpro were so personable, efficient and unobtrusive that I have to tip my hat to them. I chose Advanpro because of the great reviews I read on line. Well, I'm adding mine to the growing list. Thanks guys!

I work in an industry that is absolutely client driven. I chose Advanpro because they had great reviews on HomeStars. Brad came to do an estimate for us and was able to fit us in the following day. Kevin and Leo called with a window time of arrival and they were spot on. They were very knowledgable and polite. Being in an office full of women, they made us feel very comfortable and were very friendly. I would reccommend Advanpro to anyone looking for this type of service. I will definitley give them a call when I need this work done at my home! Thank you Advanpro, Brad, Kevin and Leo!!

Late at night my furnace began emitting a strong burning odour and was making unusually loud noises. I called Advanpro and within 6 hours their technician Brad arrived. Here are the reasons that I would not hesitate to recommend Brad or Advanpro. 1. Their receptionist was extremely customer service oriented and polite. 2. It was clear to me that Brad was extremely knowledgable and confident about his trade skills. He was able to answer every question or concern I had and most importantly he was extremely professional. 3. I could tell Brad was proud of his trade and showed a genuine interest in doing the job correctly while being fiscally responsible to the homeowner, he even went so far as to correct an improper humidifier installation from a previous company. Quite simply he treated my home (furnace) as if it was his own. Thanks Brad your attention to detail and customer service did not go unnoticed!

My furnace was totally plugged from a build-up of soot. Travis and Kevin were on time,friendly and did a very thorough job of cleaning it and the chimney. While doing this they accidentally touched a pipe to the hot water heater resulting in a leak. They phoned Brad who came over within 20 minutes and fixed it.-no questions asked or additional charges-very satisfied!

We have been long time customers of Advanpro. I called Brad he is so easy to deal with he booked me in for the next day!! He sent out Leo and Kevin they showed up on time and where super easy to deal with they explained everything they where doing. Brad and the guys at Advanpro are the best at what they do and are the only company I would call and recommend!