Frustrated after the fact (update - kindly resolved by the company!)
We had a clogged main line in April. A young guy came out to auger the main line. We paid extra for a scope as well, as I wanted to see the condition of the pipes.
All was going fine and the scope showed some tree roots as the likely blockage. The kid augered through them, then tried to use the scope again. It didn't work. He still charged us full price for the scope (I think an extra $200 or so) in spite of me requesting a discount at least since we didn't get to check the condition of the pipes beyond the blockage. He refused.
I should have called to complain, but I was tired of dealing with it and just moved on.
8 months later, we had another backup, and 9 months later, yet another. I have no idea what the problem is and am beyond frustrated that although I paid to check the condition of the pipes, I will now have to do this all over again, on top of whatever the cost of the actual fix will be.
I think the young guy just was inexperienced, but I'm sure paying for it now. I'm really upset and will certainly not go back to these guys. I'm sure many are good, but the guy I got was not.
They charge way too much to pay for the same work twice.
Update: Less than 24 hours after posting this, Gentleman Plumbers called to follow up and offered to come re-do the scope work. They didn't ask me to change my review (or even hint at it), but I appreciate the follow up very much and wanted to reflect that they were kind enough to do this, even this far after the original service. So... definitely changing my review!
- Approximate cost of services:
- $900.00
- Company Response
Hi Sara, thank you so much for reaching out to us. This sounds very unusual and we apologize for the experience. We are currently investigating the matter to find out what went wrong. We have shared your concerns with the owner as well as that technician's supervisor. We have also spoken with our Care Manager (John), who will be reaching out to you shortly.