The Gentlemen Pros Plumbing, Heating & Electrical

Nick replaced two toilets. Walked us through procedures. Everything done to our satisfaction. The complimentary check of all bathrroom plumbing, laundry room plumbing, furnace and talk water tank was informative.
Excellent customer service!

From their reception to their technician, Nick, they were thorough and professional. Nick was friendly and did a great job of assessing and addressing our challenges. His high level of expertise was apparent. In addition, his due diligence on the plumbing inspection throughout our home provided good insight and peace of mind. I would recommend their services.

We called Gentlemen Plumbers because our office toilet was leaking from the handle and over the lid, sometimes continuing to run after we flush, and sometimes overflowing despite there being no solids. Dylan was able to come the following afternoon to look after this. He diagnosed the issues based on what he could observe as well as his professional opinion: the leak and running were connected with the back apparatus of the toilet, and he suspected the toilet was overflowing due to a buildup of uric acid and/or calcium. He clearly communicated our options as well as the price points: replace the back apparatus which would solve two of the issues but probably not the third issue, or replace the toilet which would solve all the issues. We decided to replace the toilet and are very glad we did as Dylan found a large build up of calcium in the jets and drain of the old toilet after removal. Also, I asked Dylan to be as thorough and detailed in the notes on the invoice as possible so that our landlord (who was out of the country) will know that we made the correct call in replacing the toilet instead of just the back apparatus. Dylan did just that; the invoice was very detailed with exactly the information we needed for our landlord. Dylan was courteous, professional, worked quickly and efficiently, and left no mess. Based on how quickly Gentlemen Plumbers was able to send someone, the quality and speed of the work, and the professionalism of the employee, I would absolutely recommend their services and/or use them again in future. I also appreciated that cost is calculated based on the job, regardless of the number of hours spent and that the employees come prepared to deal with any issue the same day.

Adam took care of everything and solved all our problems. He checked everything in the house and gave us a copy of his findings. We are extremely pleased with his work. He was extremely professional, helpful and polite; a real GENTLEMAN PLUMBER!
We will definitely call your company (and hopefully get Adam again) if we have further needs. Thank you.

I was very happy with most everything. They were at my house within an hour of receiving a call on a Friday night. The tech was professional, friendly, and helpful. What I was not happy with was how expensive it was. It was about a half hour job, hour max it took him, and i was charged almost $400 dollars. I realize this company works on a flat fee rather than per hour, and i think that is great for large jobs, but how a simple repair gets priced so high is kinda ridiculous. He did quote me before he started, so i knew what the final total would be and could have refused, but at 8pm on a Friday night with no water what do you do?

Installed new tank quickly little pricey but I feel like it’s worth it thank you to Nick!

They explained in depth what the problem was & what we had to do to fix it. After the disconnect & install the hauled away the old tank

It seems to be good, I think the fawcet installation is a little bit expensive. But overall happy with the performance

Gentlemen Plumbers were able to respond quickly and come out to our home within an hour of calling. Over the phone, I was explained the pricing to ensure I would be fine with it. I really appreciated the promptness. Tom was the technician and as we suspected, we needed a new hot water tank which he had in the truck. He explained the pricing options and we decided on the 10 year warranty package and then he went on his way to get his tools to remove our old leaky tank and get the new one. He would wear shoe covers in the house and had a mat to lay out his tools to keep things clean. He also dried up the floor for us. I felt bad it was just him doing all the work and it took about 5 hours after arrive and completion of the home inspection as well (bathrooms, sink, and laundry areas). The price is a little high compared to other companies I know of, but I appreciate how quickly they were able to come out and have a tank available on the spot. We also had their magnet so we got a bit of a discount on our bill as well. We were happy with the service and quick response from the company.

-they call with an arrival time, which shows they respect your time
-they actively want to show you what they are repairing, which helps with trust
-they come with ipad, if they see something they are not familiar with they will actively try to research it. We had odd looking piping which he wasn’t sure if it was up to code. But they did research to figure out what it was.
- they initially quoted us much higher and once they looked for ways to save us money the quote started at $4000 and it went down to $1550 once they did further work and investigation. They could have ripped us off and they didn’t. They actually worked to save us money.
-they fixed bad work done by another contractor to our hot water heater
- they were; knowledgeable, friendly, informative, clean, honest and affordable
-I would highly recommend and/or use again if needed :)
-my mother’s a senior gave senior discount as well