The Floorians

Formerly Maple Carpet Care Ltd
Carpet Installers
17 King Street West Toronto ON M5V 2T2
Write a Review
Write a Review
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

96%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for The Floorians

Average customer rating:
9.7 10 (107 reviews)

Sort by

Private User
Private User
Private User reviews Toronto, ON
2/10

Installer left pee on my toilet seat and broke the latch on my window

DO NOT GET YOUR CARPET INSTALLED BY THIS COMPANY! THEY ARE UNPROFESSIONAL AND DAMAGE YOUR PROPERTY; THEN THEY DISAPPEAR!

Looks like they've changed their company name to The Floorians, but they used to be called Maple Carpet Care. Haneef was the person who handled the installation of my carpet. The installation happened in an apartment building in downtown Toronto and I actually dealt directly with the owner of the company. The owner was very friendly over the phone and agreed to come on short notice (a couple days - he insisted I include in the review that he was installing the carpet on super short notice) to remove old carpeting and install new carpeting. Over the phone, he asked me if they could use my personal vacuum to clean the floor (after the old carpeting was removed but before the new carpeting was put down) because "our vacuum cleaner is heavy and it is difficult to carry it up to an apartment." I informed him that we had elevators, but he insisted that he use mine. Cleaning the gunk out of my vacuum after the installation was gross, and now that I think about it, it was pretty unprofessional for them not to bring their own vacuum. During installation, I was at home, but was working on my laptop. The owner basically held me hostage in conversation during the entire time the installer was installing the carpeting. He sat down at my dining table and chatted to me the entire time; it was very annoying. Over the phone, he said he would come along to "supervise the installation himself". He did zero supervising, except for when there was a loud bang in the room the carpet was being installed in. Then, the owner went in and asked if everything was okay, and the installer said everything was fine. The installer asked to use my washroom after the installation was over, I was kind of confused because the installation took around 30 minutes, but I agreed to let him use my washroom. After they left, I noticed he had peed on my toilet seat and failed to wipe it off, it was disgusting! Furthermore, after they left, I realized they had damaged my window (which was what the loud bang noise was)! I promptly sent a text message to the owner informing him that the installer had damaged my window, along with a photo of the damage. He never texted me back and evaded all of my calls about the damage despite me leaving repeated voicemails.

Was this review helpful? Yes No
Private User
Private User
Private User reviews Toronto, ON
10/10

Carpet runner

Removed my old carpet runner and Installed an new one.
Done on time and on budget. Less than 2 weeks from the time I called to the runner being installed.
Highly recommend
Clean service, easy contractor to work with.

Was this review helpful?
Company Response

Hi,
Thanks for your business and trust on our company to provide you the best product and services. Looking forward for further business relationship.
Thanks again,
Team Floorians

Chris
Chris
1 review Toronto, ON
8/10

Stair runner and matching hallway piece

Great to work with. Flexible with their install, punctual and left the job site clean. Definitely great at their work.

Was this review helpful?
Company Response

Hello Chris,
Thanks for your business and feed back. Looking forward for further business relations.
Thanks,
Mirza

Anjali
Anjali
1 review Toronto, ON
10/10

Carpet on Stairs

Merzat and Haszar ensured my needs were met. The French cut on the stair risers made the carpet look more customized. I am very happy with the end result. Have already received many compliments.

Was this review helpful?
Company Response

Hello, Anjali
Thanks for your kind feedback and trust on us. We always try provide the best products and carpet installation services to our all customers at an reasonable prices. Thanks again for your business.
The Best Regards,
Mirza

Carmela
Carmela
2 reviews Vaughan, ON
10/10

Carpet Stair Runner

My husband and I were extremely happy with the end result of the work done by Haneef and his team. He was very patient and helpful in helping us with selecting the right colour/style. The work was professional, clean and very efficient. we would highly recommend this company for anyone looking for carpeting.

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hello Carmela,
Thanks for your business. We always try to serve our customers, the best we can do. Enjoy your new carpet Runner.
thanks again,
Haneef

C.T.
C.T.
1 review Toronto, ON
10/10

Stairs Runner

Service was cordial, prompt, and efficient. Pricing was very reasonable and I appreciated the free, at home consultation on the weekend, which was at my convenience. Would definitely recommend.

Was this review helpful?
Company Response

Thank you for your feedback. It helps other customers that they are hiring a company that really provide the best services and products.
Thanks,
Team Maple Carpet Care Ltd

YR
YR
1 review Toronto, ON
10/10

New carpet in master bedroom

Haneef and his team did an incredible job and I couldn't be more thrilled with the work. Not only is the carpet beautiful, he is a true gentleman. He and his team disassembled and moved all of my furniture, and them moved it back in as if nothing had ever happened! Highly recommend Maple Carpet Care to anyone. You won't be disappointed.

Was this review helpful?
Company Response

Hi! We're absolutely thrilled to hear that you're enjoying your new carpet. It was a pleasure having the opportunity to collaborate with you on this project and we look forward to working with you again in the future. On behalf of the Maple Carpet Care team I'd like to wish you a very happy new year!

Chris
Chris
1 review Toronto, ON
10/10

Stair runner

The service was excellent, well above our expectations. We would definitely recommend this company to others.

Was this review helpful?
Company Response

Hello,
Thank you for your business. we are always ready to serve our customers to provide the best products and services.
regards,
Mirza

nancy.trozzo
nancy.trozzo
1 review Vaughan, ON
10/10

Stairs

Excellent service! They cleaned up afterwards and were very professional! I was even told how to care for the carpet afterwards.

Was this review helpful?
Company Response

Hi Nancy,

It was an absolute pleasure having the opportunity to work with you. We're glad to hear that you are enjoying your new runner. We look forward to working on other projects with you in the near future!
Happy Holidays!
The Maple Carpet Care Team

Eva
Eva
1 review Toronto, ON
8/10

Carpeting for stairs

Very labour intensive for a 3 storey house with stairs that are open. Got very high on the third floor and the extremely nice and dedicated installer did it without a ladder by putting his hands thru the spindles and working backwards. Owner and installer are very nice and knows exactly what you want.

Was this review helpful?
Company Response

Hello,
Thanks for your business. We are always ready to serve. Thanks again.
Mirza

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Floorians

Maple Carpet Care ltd is now own and operated by The Floorians. (Carpet & Flooring Specialists)Same owner. Specialize in home and office carpet installation, we have a large variety of carpet selection for home and office carpeting. Our carpet installers are fully knowledgeable and have a full command on workmanship. ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Carpet Installers pros in Old Toronto?