Mosaic Homes

At first my relationship with Mosaic was great. Their sales team bent over backwards to get me into one of their houses. I didn't have the deposit for the prebuild they needed and they went above and beyond to work something out with me so I could still purchase. The buying process, walkthrough, and all things related went well. I'm happy with the place, windows aren't leaking or anything crazy like that. However, once it came time to do the year end warrenty work I hit problems. It took 5 months for them to do the minor drywall repairs. I kept hearing about how busy they were. The gentleman who I did the walkthrough with was very knowledgable, and pointed out lots of things that Mosaic would fix at the 1 year warrenty deadline. Now that deadline has passed and besides the drywall which I wouldn't let them forget about they haven't done anything. Everytime I e-mailed to book an appointment the same guy came out within a week but he would look at what needed to be done, not actually do anything. I mentioned exterior paint being damaged during construction, he made a comment that he would have to find exterior paint and that was it. I haven't heard anything. The icing on my cake is this weird sound I get when running the ensuite tap. It sounds like dripping in the wall but there's no proof (not yet) of water leaking. They won't fix it.

Overall I'm on the fence. Their after purchase service isn't very good but all my problems are minor, nothing serious. If you bought a home that came with more serious deficiencies I think they would take you more seriously but I don't know.

I'm on the fence about recommending them. Their sales team is great and their prices are too, but much like buying a car the real test is the service department.