Had our windows replaced December 2016 by old west windows and doors. They did a great job installing our new windows and a new patio door. Very professional and quality work. The problem we are having is our patio door was built incorrectly by the manufacturer so the patio door doesn't close properly creating a space for air to get in. Old west put up some temporary insulation to help and told us it would be a couple weeks to fix. It is now August and we still do not have a functioning patio door. Numerous phone calls and emails haven't done anything. They are having problems with their manufacturers which would be frustrating for them. But we receive no updates or a timeline unless we call numerous times. I'm not a person who gives out bad reviews especially because they do do good work. But the customer service after installation has been very frustrating.
- Company Response
We did have trouble with one of our suppliers. They were giving us dates that came & went. We were in contact with them weekly to fix the problem. You are right, we should have done a better job of contacting you back. We now have new people in place to contact our customers on a weekly basis, even if we do not have any new information.
Our manufacturers are starting to get back on track. They told us that we will not have any further problems with service parts. We thank our customers for their reviews. This makes sure we do our best for all of our customers.