As the owner of a national Property Management franchise, I decided to contract A Better Way Plumbing for a client's significant renovation job; which involved a new furnace and water heater.
It was the first time we started working with A Better Way Plumbing; and a few months after installation, Calgary February weather kicks in -25 and the furnace keeps shutting off on its own. The home was in the final stages of the renovation, ready to be put on the market. My staff notify as soon as they realized the home was at high risk for pipes bursting.
I left James the General Manager at A Better Way Plumbing a few urgent messages, and despite being late Friday evening, he responds personally and sends out his plumber to assess the issue that late evening, and resolved over the weekend. James customer service and honour to his warranty is much appreciated.