Mona Home and Office Cleaning

House & Apartment Cleaning
16A Main St North Markham ON L3P1X2
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92%
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Reviews for Mona Home and Office Cleaning

Average customer rating:
9.5 10 (143 reviews)

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R.Mi from Etobicoke
8 reviews Toronto, ON
2/10

Overall very unhappy with this company. The person in charge of communicating what the customer wants and what the cleaners need to know did not rely anything to them. The cleaner arrived with zero information about what needed to be cleaned, and the cost. First cleaner Sophie arrived on time, she was ready to work but her partner Bill arrived almost 25 minutes late. Sophie was told that bc 2 cleaners were arriving that they would be done and be paid for 3 hours of cleaning, when I was told the cleaning would take until 5pm. Zero communication with the customer. It was clear that the work would take longer, and she was accommodating to stay and finish what was needed. Bill on the other hand was disorganized and frantic about how dirty a washroom was. He spent the majority of his time in a small 6x6 washroom. He also dusted 1 of 3 fans and a couple of ledges. Leaving out remaining fans and ledges, windows which I specifically asked to be cleaned. He did an AWFUL! job in the washroom. It didn't even look like he touched anything in there. It was so bad that Sophie had to clean everything he touched a second time. Bill also left early without telling me. I feel duped for having to pay for him. He did not clean anything. He snuck out and didn't even show me his work. I called the company's office and left messages, trying to get a hold of someone regarding the problems I was facing--nobody could be reached. Finally Sophie was able to call her supervisor Donna. Sophie corroborated my concerns, when I spoke with Donna she eluded that I would need to be charge more for more cleaning to be done, even the stuff that Bill didn't do. In the end Donna agreed to not charge me more. The only reason I paid the cost of cleaning ---$372! - was bc Sophie was so kind and helpful in making it right, something that I don't think the supervisor was interested in doing. Totally unprofessional company that over charges and don't have any qualms about employing incompetent workers like Bill. Now I have been trying to reach Donna for almost 3 days, and she leaves me a voice message with no contact number. Lets see how long this phone tag takes.
Update its been almost 2 weeks and nothing from the supervisor. Dont waste your time with these hacks! Very angry and unimpressed.

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Company Response

Hello, We are sorry that we did not meet your communication needs. The information you are disputing was sent to you in an email prior to your clean. In the email it states that if 2 cleaners complete the work instead of 1, the time allocated will be cut in half but that you would not be charged more. E.g. 1 cleaner for 6 hours or 2 cleaners for 3 hours. It equates to the same time. In addition, the cleaner was advised of the specifics required for your cleaning service but it is important to us to meet client needs and we always request a walk through with the client to ensure we understand your requirements. If this step was repetitive for you, our apologies. Also, our main office is closed on weekends however our employees have access to a supervisor at all times. Our cleaners were in contact with 2 supervisors during your clean and it was agreed that one of our cleaners would stay until the clean was completed to your satisfaction. Lastly, we consider it unprofessional to comment on what you consider as incompetent especially since employee names have been used. We are however happy to hear that one was able to make it right for you!! As your transaction was closed and you agreed we got it right in the end, please call the office with any future concerns. Team Mona

Deborah in Markham
1 review Markham, ON
10/10

I booked to have a general clean. The lady that came was so pleasant and very efficient.
I would recommend this service to anyone
The office is accommodating and so professional.
Thank You

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claudette.n.ali in Toronto, Ontario
1 review Toronto, ON
10/10

I was really satisfied with Judith's work! She was prompt and very thorough. I would definitely recommend her again!

Arlene was also very helpful with accommodating my schedule and was very friendly as well.

Thank you!

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Company Response

Claudette, Thank you for taking time to comment on your satisfaction with your house cleaning! We are thrilled to hear that your experience with us from scheduling through to your house cleaning was a pleasant one!

Team Mona

Private User
1 review Richmond Hill, ON
10/10

Fiona from Mona's Home and Office Cleaning cleaned our office last week. She did a great job; the place was spotless when she left. She even offered to clean up a mess I made as she was leaving after her work was done. As an added bonus, Fiona is a lovely person and meeting her was an absolute pleasure.

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Company Response

It is our pleasure to service your office cleaning! We take pride in our work and Fiona will be pleased to hear your kind comments!

Team Mona

Tina in Scarborough
1 review Toronto, ON
10/10

I had my first cleaning with Mona Cleaning Services and they were very true to their word. The lady Judith showed up and did a great job. She works very hard and I appreciate the work that she does. I am now on a regular cleaning schedule with Mona and would definitely refer them.

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Company Response

Thank you for taking the time Tina to comment on your house cleaning! We appreciate your returning business and offering to refer Mona is the biggest compliment for us!

Team Mona

SL
1 review Whitchurch-Stouffville, ON
10/10

Monica and Norie did an amazing job! My bathrooms and kitchen were super clean - I have never seen my appliances sparkle! We previously had another cleaning company do our home, but we weren't satisfied as they rushed through to complete the job within the specified time. Monica and Norie were very detailed in their clean, and made certain to not miss anything. If they couldn't get to something, I was notified and I made a mental note for the next clean :) I would much rather a cleaner that does a thorough job than have someone "clean the whole house" in a rush. Thank you again for a great job! Would highly recommend!

Update: Nadia recently started to clean my house, and she is top notch! Super friendly and does an amazing job. She goes above and beyond!

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Company Response

Your comments are very much appreciated on your house cleaning! We agree that a great house cleaning is all in the details and are thrilled that you noticed the sparkle in your appliances! We look forward to our future cleaning appointments with you!

Team Mona

Private User
2 reviews Whitchurch-Stouffville, ON
8/10

For the cleaning service alone, I would have given a much higher score. Fiona from Mona's did a great job cleaning - she was attentive to detail and open to the nitpickiest of feedback that a clean freak such as myself would have. Fiona gets a 9.5/10! Unfortunately, Mona's prices are significantly higher than even the most expensive cleaners I've ever had in, and the office is slow to respond to emails. When I notified them we wouldn't continue the service because we found the price too high, they didn't even bother to reply. Based on my experience, you'll get a good clean but it will come at a high price.

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Company Response

Thank you for sharing your positive feedback on your house cleaning! At Mona, we pride ourselves in the details we include in our house cleaning to ensure we meet the expectations of the most nit-pickiest clients.
It is important to us as well that we advise our clients upfront of our service costs.
Our sincerest apologies that an email reply did not come out as quickly as we would normally send it as we have had a recent office move to Main Street in Markham.

Denika A.
1 review Toronto, ON
9/10

Donna was very nice and did a great job cleaning our home! She arrived on time and met all of my expectations. My experience with Mona Cleaning has been very positive. I can't wait to book my next cleaning!

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Company Response

Denika, we are thrilled that your experience was considered a positive one and we look forward to seeing you at your next house cleaning!

Team Mona

Melissa
1 review Toronto, ON
10/10

Judith cleaned our home at the end of April and did a very thorough job! She passed my inspection with flying colours, as I am quite OCD, and on top of that she was such a nice lady. Very happy with the service that she provided that day.

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Company Response

Thank you for the wonderful review Melissa! We stand by the home and office cleaning our team delivers and we are happy to hear we passed your inspection!
Team Mona

Laura from Markham
2 reviews Markham, ON
10/10

I can honestly say that from day one I have been extremely happy with my cleaner, Norie, she has been reliable, efficient and trustworthy for all the many years she has been cleaning our home.
Thank you Norie! I highly recommend Mona Home and Office Cleaning.

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Company Response

Thank you Laura for sharing with Mona Home and Office Cleaning that after many years you would still Highly Recommend Mona's cleaning services! It is our pleasure to provide you with reliable, efficient, trustworthy service! Your thanks will be shared with Norie!

Team Mona

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mona Home and Office Cleaning

mona home and office cleaning provides customized Toxin-Free cleaning services for the worried mom! mona helps you breathe easy by eliminating the use of toxic and hazardous cleaning chemicals. This helps prolong the life of your carpets, flooring, furniture, appliances and most importantly - its safe for use around your loved ones.

Our staff are professionally trained customer service professionals who have a sincere passion for the work they do. All staff are mona certified prior to cleaning your home.

Our products are Toxin-Free! Your health and safety is paramount so we use only 100% safe for your family and pets, naturally derived products to make your home or office clean (not because it’s the right way to clean – because it’s the better way to clean).

mona will help you breathe easy by eliminating toxic and hazardous cleaning chemicals … and the old school methods with new school appeal are the things that make mona’s heart tick.

CATEGORIES
House & Apartment Cleaning
PRODUCTS
Vileda, Universal Stone We prefer all-natural cleaning products but it won't preclude clients from using our service if that does not suit their preferences.
SERVICES
Weekly and Biweekly maintenance, One time and Spring cleanings, Post Renovations, Move Ins and Move Outs, Residential and Office cleanings.
WEBSITE
http://www.monacleaning.com/
YEAR ESTABLISHED
2008
NUMBER OF EMPLOYEES
14
PAYMENT METHOD
Visa / Master Card/ AMEX / Interac / Email Money Transfer / Cheque
MEMBERSHIPS
BBB, CFIB, ARCSI
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
PROJECT RATE
CALL FOR A QUOTE!
WARRANTY TERMS
24 hour guarantee on our work - more details available in our Service Agreement
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