Ecoline Windows

Ecoline installed windows, front door and patio door at my house. They did a fine job. They were very fast, accommodative of our requirements, and schedule. Our work crew included Aleh, Koeti, and Jeorgi. I would recommend Ecoline in a heart beat to anybody looking for windows replacement services.

Had ecoline replace my two large front windows. Overall they were pretty good to deal with. Installation was fast and looks good. Went to put the trim on and the windows weren’t quite square and they over spray foamed which got onto the window and left some stains. So I’d give overall 8/10 good for the most part

Overall, I am very happy with the windows that were installed! They are extremely functional and make my place look much newer than it is!

Great service, good and honest installers Bogdand and Nikolai are the bests! They arrived on time and let my house super clean.
Thanks guys!

Ordered a front door in March. Contacted them for confirmation beginning of June and was told "Administration" would contact me very shortly for an install date. Finally made it through their horrible phone service this morning - July 12 after having heard crickets since June 4. Am told "maybe" by end July but won't give me a date. Have already paid $1000 and I am starting to wonder if this is actually a valid business. If so, this company is not one I would ever recommend doing business with. I'm wondering if they are hoping folks will get fed up and abandon their deposit if they delay long enough. People I actually got to speak to were very unhelpful but extremely well versed in their "contract" - i.e. we get paid regardless. Horrible business in my opinion and not trustworthy as far as I am concerned. While I get that there are unexpected delays that can occur - and the contact center folks may not be the most expert - the bare bones minimum any reputable company can and should do (and this IS under their control) is keep their customers updated - basic common courtesy guys. As in my case, often the piece this bunch is doing is only one of many - and everything has to be scheduled. Ecoline is NOT doing me a favor by accepting my business - its the other way around in case you haven't yet figured that out. Ecoline is not the only nor the most important piece of this project. The "project co-ordinator" clearly understood this when the estimate was made. When I phone the "direct" line of the project person only to find the number no longer in service, it does raise some doubts. So far I have found this company to be unreliable, the opposite of customer focused, unhelpful and very much concerned they get paid no matter what (i.e. customer satisfaction a dim and distant second apparently). I live in Ladysmith so perhaps other areas have more professional franchises or branches - can only hope for the sake of their customers that is the case. Thank God I didn't have them do my windows. I am hoping their install (if it EVER happens) will at least be competent but not very confident. Glad my lawyer is a family friend.

It was a major job with 25 windows and 3 sliding doors. Actual job was completed in three days. Very efficient crew and very helpful and polite. They did have to return to do outside caulking later. The windows are a major improvement and also look great.

They were knowledgeable and friendly, didn’t mind explaining things to me. I appreciate their fast work as well

Today we had Val come out from Ecoline and give us a quote on replacing 5 windows on our house.
Val is friendly, polite and professional. We asked him many questions to which he gave us very clear and concise answers so we had the knowledge that we needed to make good decisions on our purchase. He showed us one of their windows so we could see how well they were built and the extras that are built into them for strength and safety.
The price was very reasonable. Looking forward to installation day!

I am very happy with Ecoline. The installers were very professional and helpful.
They cleaned up after themselves and did a great job.
Very pleased as a customer.

I was provided with good information by the sales person and was able to pay monthly interest free for a year. I had another quote from a small company that was almost identical but without the energy star windows. The work done was completed in a clean, efficient manner. I'm very happy with the results.