Ecoline Windows

My wife and I are very happy with the product supplied by EcoLine Windows. All our windows were replaced a few days ago. Windows are very attractive and keep the home warmer and quieter. Mark and his crew are skilled technicians that dont waste time on the job site. Stan, the sales contact, was considerate and attentive and made sure to go through all the details. EcoLine was not the cheapest quote we obtained for our window replacement, we feel though that we've made the right choice and we have no hesitation in recommending them.

We have been dealing with EcoLine Windows two times now. Two types of projects but both times they were committed to service and quality. The first time was to replace an old sliding doors. They had the job done in half a day including the clean up, sealing, insulation, finishing etc. The doors after 2 years still look like new. The second project was this summer and they fitted in custom made vinyl windows to a character home downtown Edmonton. The project ran smoothly and Ivan came out to inspect the final result - again showing their dedication to customer service. I highly recommend their work and would use them again.

We had all of our windows and doors replaced 2 weeks ago. It seems that the company is well organized. The next day of my decision to replace windows a received a phone call from the office to schedule second set of measurements. Windows and doors arrived in 8 weeks as promised. Installation process went smooth. There three workers and a foreman on site at all times. 3 of the crank handle did not operate properly, I had notify the office and within 3 days they took care of that issue.

I would not recommend Ecoline Windows. There is poor communication between sales, service and the main office. The installers were one hour late to install the windows and they did not feel the need to apologize or explain. The replacement windows are of good quality but we were not given the type of screens that we were told that we would receive. Most of the work was done by one installer and the other seemed to be in charge of some removal and clean-up. I was still left to clean-up screws and pieces of metal and I had to vacuum my baseboards. The worst part about it was I thought that the installers had scratched the frame of a window. I promptly told the Regional Manager about the scratch and he insisted that he would be back the next day to inspect the damage. He did not show up the next day and I left a message after one week and then another message two weeks after the installation. I guess I should not have paid my entire bill because he did not return my calls and they took 3 months to address this issue.

Ecoline Windows recently replaced all the windows and our front doors. Ecoline team removed our single kitchen door and replaced it with French doors. The installation team worked very hard yet were able to keep everything clean inside our home. The workers were always in good spirit and worked hard to complete the job. Any questions or concerns that we had were addressed immediately and either explained or resolved.

We contacted ECOLINE WINDOWS on the recommendation of a close friend because we needed to replace our old leaky windows. We received prompt response from the first call to the booking of our install and follow up once the job was done. The process went smoothly, within 4 days 19 new windows and a new double front door were completed. New windows and doors look great, for now we are happy costumers.