We hired Trent to finish our basement after having first hired him for a couple of smaller jobs. The basement was a big job (for us anyway), involving waterproofing, leveling old floors, re-routing pipes for our hot water heating, installing new stairs, electrical work, and finishing everything off. Now we have an inviting rec room, boiler room, laundry room and storage space.
Trent offered some very useful suggestions for some of the choices we had to make (finishes, locations of switches etc). When he was basically done the job he asked us for a list of problems to fix so we looked everything over and came up with a list. Everything on the list was done. He also guarantees everything for a year and plans to come back in the fall to touch up a few things.
Trent and Jimmy were friendly and professional, as usual. Communication was great in person, by text or on the phone. We've since called Trent a couple of times to ask about something that came up that we thought might be related to the reno. Most recently was moisture we noticed after the heavy rains. He came over the next evening shortly after we already noticed that the problem may have been due to toddlers playing with water. We apologized for what we thought was wasting his time but he brushed it off and said it was all part of customer service. Then he checked one place we hadn't thought of - the water meter behind an access panel. It was leaking. So we'll get the city to fix it and we look forward to seeing Trent in the fall for the follow-ups.
I had been putting off doing this review because I'm inherently lazy. Today's visit reminded me that writing a review isn't much effort at all, and it motivated me to get to it. Trent is remarkably professional, courteous and good at what he does. I have no reservations recommending him to friends or recommending him to you, perfect strangers.
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