Naz came out on a Saturday to deal with a broken sink drain on very short notice. He completed the repair promptly, and I mentioned to him that the sink was draining slowly, and asked if he could help unclog it. To make a long story short, it turned out to be a much more serious issue and he was unable to unclog it with a snake. He booked a crew to come back on Tuesday (would have been Monday but we were not available) and dig up the drain pipe under the basement floor. It turned out that the drain pipe running under the basement floor was completely clogged and leaking and he had to dig out much more pipe than he had estimated and quoted on . I have had problems with the sewers backing up and flooding the basement in the past and had been advised to install a back flow valve, but had not gone ahead. As I was impressed with the drainage work I had the the back flow valve installed as well.
Everything was explained to me and I was shown the extent of the clogged pipe and why they needed to do the extra work before going ahead. The staff were extremely fast, clean and professional, They tarped or protected everything, and went well beyond what the job required, helping clear the work area which was greatly appreciated. They stayed late on the Tuesday working to get a temporary fix in, and came back the next day to complete the job and put the back flow valve in. In order to install the back flow valve the old clean out had to be located under the floor which had been tiled over. They used the proper valve for the job, which required less excavation and would work with the existing slope of the drain, and made sure I understood what they were doing and why, to the extent of sending me documentation on the valve.
I asked a lot of questions and was satisfied with the answers. I had previous quotes on the back flow valve work and the company was competitive. Due to the urgency i did not get quotes on the drain repair, but feel I was treated fairly. I was extremely impressed with speed with which the work was accomplished, and the professionalism of the employees, and Naz's knowledge and taking the time to explain everything. Not to mention his showing up on a short notice to help me out on a small job on Saturday without any expectation that it would turn into a much bigger job.
I am very happy to have found someone I can trust with plumbing and drain needs for the future.