416 So Clean

Duct Cleaning
4057 Chesswood Dr. Toronto ON M3J 2R8
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HomeStars  >  Carpet & Rug Cleaning & Repairing in Toronto  >  416 So Clean   >  Carpet & Upholstery Cleaning
John in GTA
John in GTA
10 reviews Toronto, ON

Carpet & Upholstery Cleaning

We were having every piece of furniture in the house cleaned (couches, chairs, etc), the stairs, and all of the broadloam. This was a large job that deserved a large window of time, but we felt that the service was rushed. For example, there were pieces of dried food still on the couch cushions, and some areas of the carpets that were not even touched. We also have 6 permanent indentations in two high traffic areas that have been left from their equipment. We were ensured that these would disappear over time, but they have not. Now we are forced to look at these horrible indentations repeatedly throughout the day. While the owner of the company came to check out the job following our complaints, we were still left with an unfinished/unsatisfactory job, and these indentations are permanent reminders of damage done to our carpets. While we were not looking for any handouts, no offer was made to make this damage right by way of discount to what we had already paid for the service.
While we were very happy in the past with this company, we are quite dissatisfied now, and will go elsewhere in the future.

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Company Response

Hi John
This is Adel Majd the Owner of 416-SO-CLEAN. I do not remember going to a client place regarding furniture indentation. I looked in our system and still cant find you contact information.
Can you please call me at 416-762-5326 and let me know your contact information and I will contact you to resolve this ASAP?