We were having every piece of furniture in the house cleaned (couches, chairs, etc), the stairs, and all of the broadloam. This was a large job that deserved a large window of time, but we felt that the service was rushed. For example, there were pieces of dried food still on the couch cushions, and some areas of the carpets that were not even touched. We also have 6 permanent indentations in two high traffic areas that have been left from their equipment. We were ensured that these would disappear over time, but they have not. Now we are forced to look at these horrible indentations repeatedly throughout the day. While the owner of the company came to check out the job following our complaints, we were still left with an unfinished/unsatisfactory job, and these indentations are permanent reminders of damage done to our carpets. While we were not looking for any handouts, no offer was made to make this damage right by way of discount to what we had already paid for the service.
While we were very happy in the past with this company, we are quite dissatisfied now, and will go elsewhere in the future.