I called Red Robin Masonry to get a quote to replace the front steps for my parent’s home. The stairs had started to crumble at the base and the concrete pad needed to either be re-leveled or replaced. We chose Red Robin over a competitor whom we hired previously as their quote was competitive and they also had good feedback on Homestars.
After two scheduling delays, Mike and the crew showed up to begin work in August. Although the workmanship was good, we did not expect the concrete pad to be removed as we were originally advised it did not need replacing. We advised after the fact the concrete pad needed to be replaced as it could not be re-leveled to work with the new pre-cast steps.
As well, there were two unforeseen events that required additional work and cost: The old concrete was so thick that their jackhammer was inadequate, and a heavy duty jackhammer had to be rented to complete the demolition. Secondly, the old steps were backfilled with dirt/rocks that needed to be removed before the new steps could be installed.
These two unforeseen events resulted in a final bill that was significantly higher than the original quote (40% in this case). As a result, we were at an impasse as I did not agree on what the additional costs would be beforehand. We appreciate Mike used his own pickup truck to make a couple of runs to dispose of the dirt. However, if we had been advised of what the additional disposal costs would be for the extra disposal, I would have suggested a more cost-effective alternative – even if it meant a delay in completing the job. Fortunately we were able to come to terms and settle the bill.
In summary, Red Robin did a good job in replacing my parent’s front steps. The parging around the new stairs looks like it was part of the original porch. Next time we will make sure to get everything in writing so that any unforeseen events that may result in additional costs are discussed and agreed upon before proceeding further.
In summary, aside from a much higher than expected cost, Red Robin did a good job in replacing my parent’s front steps, and the parging around the new stairs looks like it was part of the original porch.
- Approximate cost of services:
- What could this company do to improve their services?
- Discuss and get agreement from the client on the amounts for additional costs not included in the original quote before proceeding.
- Any advice to offer fellow homeowners facing a similar project?
- Get everything in writing.