Red Robin Masonry

Please think carefully before hiring Red Robin. I am absolutely furious with their work and lack of attention to detail. I am posting here because the reviews on this site were part of what made me choose them.

In short, I had scheduled my chimney to be rebuilt last year but due to weather delays, we rescheduled to March 2013.

The entire project has been a nightmare. Dave and his partner have hired crummy masons (and crummy is a compliment). There is a complete LACK OF SUPERVISION from management and poor quality of work from the tradesmen.

In short, the workers we careless and threw the bricks from my chimney on to mine and my neighbours eaves causing them to need to be repaired. (In fairness, they did come to fix this after the fact - and after telling me what a terrific job they did!).

Secondly, my red brick house now has a red and black brick chimney. While I can appreciate the house was older, they could have omitted the black bricks from the chimney.

Thirdly, the offered to tuckpoint my house at no cost due to the errors on the job. This resulted in more crummy work and only one wall of the house being done.

After all the issues I have had, the management could not even be bothered to check-up on their team.

Here is a snippet from an email from the owner, "As for the mortar on the window sill, that is unacceptable and I’m really disappointed in the guys. I’ll be addressing it right away. It was done very poorly and should’ve been put in better. I can tell they rushed it to get to another job, but that is no excuse. My business partner will be coming with the guys to make sure it’s taken care of properly."

Please see the pictures.

I can not recommend this company. Choose at your own peril.