Terrible. Roof was done by Wilson’s 6 years ago. After the wind storm last month we had over 20 shingles blow off our roof. They came to fix it and charged $150. 3 weeks later another windstorm hit and we lost only 5 shingles. The person I spoke to on the phone said it would be free as long as it was in the same spot as 3 weeks prior (which it was). The guys came to fix it today and charged us another $150. After calling to complain, they explained it was indeed a miscommunication and that we do owe $150. A big difference considering I was told it would be free. Not to mention the guy who did the roof today told us our roof is in bad shape (ok- but you guys did it and only 6 years ago). The woman on the phone said sorry- but obviously not sorry enough to offer any happy medium. Do not recommend this company. Money grabbers and not out to make their loyal customers happy!
- Company Response
With over 1000 wind damage calls between these 2 unprecedented windstorms, the damage was not a result of the work we did and therefore not under our warranty. Disaster situations like this fall on your home insurance. Also, if you think we make any profit on $150 service calls, you are wrong. By the time we buy the shingles, drive to your house, pay for 2 qualified and trained employees to do the repair, we lose money.
I know this may be difficult for you to accept, but this is reality.