Sam The Handyman

I purchased a coupon from RDeals.ca. for 50 roof tile replacement. Sam (or rep) came to see the job on Wed. there were no issues of any kind even though it was a small job. We really liked him and were pleased to have found what we thought was a good contractor. 2 days later I get an e-mail from Sam telling me that he was not sure why I wanted a patch? I thought this odd as the 2 days before he was totally fine with the job and said that the job would be completed before the end of June. So, I replied that we just wanted the damaged tiles replaced because we would replace our entire roof, which is still in good repair except for a few tiles, in a couple of years. He then asked me how much I paid for my coupon? I told him $39 (remember this was HIS promotion and I had given him the promotion code), then I asked if it mattered? Now, I had every intention to pay over-time and for the materials... but he never even asked about that! He knew the promotion (his company offered it), he saw the work needed... his response? He tells me that patch jobs are not covered by their warranty. WOW! I guess this was an overnight development! Really?? So I offered to waive the warranty. He responded by sending me a refund for $39. I consider this a LUCKY ESCAPE, I've dealt with many contractors and what, I've learned is that if someone does NOT honor their word.... and if he runs his business like this I don't trust him or his warranty.... also, he is rather shortsighted as I had many other projects lined up but wanted to see how the roof patch went...I guess those will go to a REPUTABLE and honest contractor.