Choosing Miracle Movers for my local move was a great decision. This company showed great results and showed that moving can be a painless experience. They were professional and prompt. I would recommend them to friends and family, and would use them again myself.

Job Price

Approximate cost of services:: $380.00

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Company Response: Miracle Movers always make every effort to ensure your valuables are properly protected during your relocation as to prevent any damage. We just strive to leave every single customer happy. Thank you for taking the time to share your experience and we hope to hear from you again.

Veronica Morales in Toronto

Calgary, AB

Almost 8 years ago

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Very Disappointed in Calgary

1 review Calgary, AB Joined 2016/03/05

0/10

Simple 8 block move

Moving & Storage review in Calgary

03/05/2016

We had everything ready for the movers prior to their arrival, and it was a simple job of moving the large furniture. They were over 2 hours late, and each time we called to see where they were, they blamed their 'system' for giving false ETA's. While they were fairly quick getting the furniture out of the ground floor apartment, they repeatedly asked where each item was going, despite being told at the beginning that except for the bed, it was all going into the basement of the new home. The movers outright refused to move the entertainment center to its proper location, and yes, they were told it was heavy when we booked the move, so it should have been easily dealt with immediately. After the movers left, my mother and father, both in their mid to late 60's, had it moved to the basement within 20 minutes. UNBELIEVABLE!!! Three burly movers couldn't do what a senior couple could? While both Marcus and Memphis were reasonable to deal with at the start of the move, the constant delays and lack of communication regarding those delays is unacceptable. We will NOT be using or recommending Miracle Movers to anyone!

Job Price

Approximate cost of services:: $520.00

1 of 1 people found this review helpful.

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Company Response: Dear Customer, we were very sorry for arriving late at the pick-up. We are always punctual for morning arrivals and allow for 1 to 2-hour window for arrival in the afternoon. Unfortunately, the morning of Mar 3rd was full of surprises because of which the crew was delayed. We did notify you promptly of the delays, although the ETA changed 2 or 3 times. I myself, as the customer service manager, had called you shortly before movers arrival to personally and sincerely apologies for the mishap with the arrival and notify you of the final and correct time of arrival. I sincerely appreciated your understanding and positive mood.
Regarding the entertainment center, I believe that you are misleading other homeowners in stating that our movers "refused" to move the entertainment center. In actual fact, and to the contrary, movers attempted handling the center through the low ceiling door way entrance of your basement, but the entertainment center did not fit - it was higher than the height of the ceiling. Movers provided you the measurements in front of you and you acknowledged. Had they proceeded by forcing the item down the steep staircase into the low-ceiling basement, damages to walls, ceiling and stairs would have occurred. This was not acceptable and you decided to leave the item on ground floor level.
In our email correspondence, you admitted that movers did a great job in only 3.5 hours and that movers were efficient. I sadly find your review unfair because you discredit our moving services based on an item which could not have been handled safely down the steep staircase and low-ceiling basement without producing damages.
Sincerely, Ron with Customer Service Management at Miracle Movers

Jorge Harper in Toronto

1 review Toronto, ON Joined 2016/03/04

10/10

house move

Moving & Storage review in Toronto

03/04/2016

Moved in November with Miracle Movers.
The moving crew arrived earlier than planned which was even better, the movers called ahead half an hour before arrival to notify when they were able to come, arrived at established time and got straight to work.
When started working, not only did they disassemble and assemble my bed, they have gave tips on where to position my furniture to maximize my apartment space.
The guys were beyond professional and were a pleasure to deal with!
When it comes to moving, Miracle Movers is the best!

Job Price

Approximate cost of services:: $550.00

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Company Response: We were delighted to help you with your move and will help you in the future, when you have any moving needs! We have a great crew that does miracles and it's always fantastic when our customers express their appreciation.

Mel Vorshok in Calgary

Mission, BC

Almost 8 years ago

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Jesse Lubak in Calgary

Calgary, AB

Almost 8 years ago

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