Miracle Movers

Moving & Storage
Toronto ON M5A
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Reviews for Miracle Movers

Average customer rating:
9.3 10 (968 reviews)

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Kelly from Toronto
Kelly from Toronto
1 review Toronto, ON
10/10

Residential Move to a Storage Locker

I recently moved and hired Miracle Movers to move my belongings from my home in Newmarket to a storage locker in Toronto. I was apprehensive because I had read some poor reviews, but they were excellent. All staff members were professional and courteous. The movers arrived on time and were efficient and very careful with all my belongings, especially some very large and heavy pieces of glass and wood furniture. I would recommend the 2 movers I had to anyone.

Approximate cost of services:
$437.00
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Company Response

Your review is highly valued. We thank you for your trust and confidence in our services!

Regards,
MM Care Team

CONNIE from Brampton
CONNIE from Brampton
1 review Brampton, ON
10/10

Moving

Wow! What an unexpected relief!!! Your movers were so professional.....and the care they took with our items was beyond what I could have hoped for. I have never used a mover before.....and was worried after reading horror stories online. MIRACLE MOVERS will be the ONLY way I move from now on. I knew it was going to be a good day,...when they placed a piece of tape over the door handle....so it couldn't scratch our furniture if they should happen to get too close.

Approximate cost of services:
$463.00
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Company Response

Thank you for sharing your inspiring experience with others. Your crew, Sergio and his helper, are thankful for your hospitality. It has been a pleasure coordinating your move from the very beginning. All the best! Diana Miller at Miracle Movers

michael from Toronto
michael from Toronto
1 review Toronto, ON
9/10

Moving

These guys made my moving day! I had to hire them only same day last minute and was ready to pay any price. After speaking with Xena on the phone, I received better rates than I have expected. The crew came on time as booked over the phone. The movers were efficient. I did not lift a finger over the entire move. I know these guys with Miracle Movers can do a great job the same day you book them.

Approximate cost of services:
$600.00
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Company Response

WE are happy that your last minute moving were very positive. Our rates are very competitive and our services impeccable. Thank you for your great review and will look forward to serving you again. Diana Miller at Miracle Movers

Andrew from Toronto
Andrew from Toronto
2 reviews Toronto, ON
0/10

Worst Move Ever

I highly recommend that if you require a moving company stay away from this company. The truck they brought was to small despite the fact I provided them with a detailed list, we were informed that additional charges would be in effect for a small freezer which was on the list but informed to us by the office, the movers were slow, lazy and argumentative and when we arrived at our new location the movers clearly had no intention of carrying in our boxes and larger pieces of furniture into the unit leaving that up to us to move, went over budget by $300.00 and when we paid we were questioned by one of the movers "what no tip?" when confronting the office about the damaged goods we discovered when unpacking it took 16 days for a reply without a resolution.

Approximate cost of services:
$800.00
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Company Response

Andrew, our goal is to insure a high level of customer service and no damage is done to customer's premises and to their belongings when executing a move. The safety and well being of your home and your purchase is important to us. We would like to apologize if we managed to meet the goals only in part while accommodating your move. Few things ought to be mentioned. Based on your list of items to move, a 20ft truck was deemed appropriate - a 20ft truck is usually sufficient to move contents of a 2 bedroom house/apartment in one load. It appears that your list of items, although detailed, did not include various miscellaneous or loose items which did not fit into the fully packed truck. We do not charge for small freezers and therefore the office did not approve any additional charge in this respect. Asking for tips is utterly unprofessional and discourteous and is unacceptable in our office. As a matter of fact, I want to assure you that this is an isolated case and the 2 movers you had will be reprimanded and severely screened. We are also sorry to hear of the damaged goods discovered in your boxes which were packed by yourself. It is important to remark that you signed and agreed to the following: Miracle Movers is not responsible for uncrated glass and marble, mirror
not professionally packed prior to shipment by Miracle Movers; Not responsible for boxes packed by owner. Items and goods boxed can be safely transported if only packed professionally prior by a moving company. You are welcome to contact us with any inquiries or further comments at dianamiller@mmovers.ca and sales@mmovers.ca. Diana Miller at Miracle Movers

Douglas H.
Douglas H.
2 reviews Toronto, ON
0/10

Move

On June 27 Miracle Movers sent a 2 man crew to move my things into storage. They dropped a portion of my solid cherry wall unit and it slid down the concrete stairs resulting is scrapes and dents to the finish. I took photos and contacted them right away. they assured me they would fix it. I was charged extra for the 3 heavy pieces ( 3 piece wall unit) , even though they damaged one section and i had to help them get it on the truck. The movers spent half the time on the phone resulting in my having to pay more.
Five days later we moved my things out of storage and into my new apartment. Again i used Miracle Movers. This time the 2 man crew wrapped everything properly and used dollies for the heavier pieces and were dumbfounded when i told them the first crew did none of that. the first move was a 1 minute drive and short distance to the truck. The second move was a 20 minute drive with a much farther distance to my apartment yet the amount of time they took was 1 1/2 hours LESS and there was NO EXTRA CHARGE for the heavier pieces. Neither move provided me with an invoice. Seems rather shady to me. Of course they asked for cash. Attention Revenue Canada.
I have been assured since June 27 that Miracle Movers will fix the damage but its a one way street. they never contact me and i have to call them daily. they have excuse after excuse. they are supposedly insured yet here i am still waiting for the repair to be done. I have no choice but to have the work contracted out myself and take them to court to recover the money they had agreed to pay back in June. think twice before you trust them with your precious items.

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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dani from Buffalo
dani from Buffalo
1 review Buffalo, NY
10/10

The guys were extremely great!!!

We had been anxious before as the job was large and complicated as we moved from Toronto to Buffalo. If was so nice to that we had nothing to worry about! The estimate was exactly right.  They have no hidden cost. I got the letter with all the prices and conditions. 
The moving team was very quick, very efficient, and extremely personable. My belongings we packed before what saved me money. Movers moved quickly up and down two flights of stairs, and caring heavy furniture and boxes full of books with smile. The most important - NOTHING BROKE. 
I am very grateful to the manager Xena who helped to prepare documents for customs. All in all, I couldn't have asked for a better move. I highly recommend.

Approximate cost of services:
$1,100.00
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Company Response

Thank you for your thoughtful review. Your moving crew takes tremendous pride in the work they do. Enjoy your new home! Diana Miller at Miracle Movers

Monika in Mississauga
Monika in Mississauga
1 review Mississauga, ON
10/10

Moving

I must admit I was a big weary of this company because of the bad reviews on this site, but I was extremely happy with the service. The movers, Alex, Slav and Mark came on time with the right sized truck. They were fast and efficient (5 hours for a 3 bedroom townhouse, moving 50 km away with an unload of 1/3 of the truck half way, this included a short coffee and a lunch break).

There were no hidden fees, so I'm not sure why some people complained about this. Maybe they didn't read the contract properly. I was 99% packed and helped moving boxes closer to the entrances so that helps with keeping costs low.

I haven't noticed any damages to my furniture, as I, for the most part protected my furniture and art frames (put cardboard on the corners and then shrink wrapped). There were some items that didn't have protection and I didn't see the movers use blankets to help protect the items, but nothing was damaged so I can't complain. If you want to protect your items, make sure you wrap it up or tell the movers to do it. Just keep in mind it will cost you in time.

Thank you, Miracle Movers, for making moving as pleasant an experience as possible :)

Approximate cost of services:
$700.00
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Company Response

A warm thank you for your thoughtful review which is an eloquent example of what a move looks like when customers do their "homework". It was an exquisite pleasure moving you and we will forward to moving you in the future. All the best and joys at your new residence. Diana Miller at Miracle Movers

3 reviews , ON
9/10

Moving

After our other company cancelled on us at the absolute last minute (literally, I was waiting for the truck!) Miracle Movers really pulled through and got us movers for our day. Vladimir and his partner worked well and fast, taking care of our belongings and our new home. We truly appreciate what they have done for us and will happily recommend them to our friends.

We also had a multi-step move which made things more complicated, but Miracle Movers had no problem with it! Better English would have helped.
These guy were my moving day miracle!

Approximate cost of services:
$65.00
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Company Response

Thank you for your fine review! Despite the stress and worries you went through prior to our arrival, you were a wonderful customer to work with. The movers enjoyed accommodating your move. We look forward to serve you in the future! Diana Miller at Miracle Movers

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Miracle Movers

Since 1992, Miracle Movers Toronto has provided thousands of satisfied customers with customized, comprehensive moving services across the GTA and Canada. Whether you're one person moving into a bachelor apartment or a midsize company moving 100 employees into a new office, our experienced, enthusiastic staff is ready to help you out.

In addition to providing basic transportation services, we can visit your home or office before the big day to plan the most efficient move possible, create a floor plan of your new destination so that you know precisely where your items will go, and even help pack - or provide boxes, padding and plastic wrap if you'd rather do so yourself. With satellite offices across Canada and partners around the world, we can then accommodate moves of any distancccommodate moves of any distance to any destination, including the USA.

At Miracle Movers Toronto, we pride ourselves on providing outstanding customer service: more than 80% of our customers are from referrals! Call us for free advice and quotations today!

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CATEGORIES
Moving & Storage
SERVICES
Residential moving services. Packing services. Local moving. Long distance moving. Cross border moving. Office relocation. Furniture packing. Packing supplies. Storage. Last minute moving. Flat rate quotes.
WEBSITE
https://www.miraclemovers.com/
YEAR ESTABLISHED
1992
NUMBER OF EMPLOYEES
75
PAYMENT METHOD
Visa, Master Card, AMEX, Interac, cash
MEMBERSHIPS
IAM, BBB, CAM
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
2 hours
BONDED
Yes
WRITTEN CONTRACT
Yes
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