Unfortunately, I've had a very similar experience as many of the most recent reviews, and I'm getting nowhere with the company. They are not returning my emails or phone calls.
Worst part of all of it is that the deck has not passed the inspection.
I'm looking for people who have been "taken" by these jokers. I'm not sure if I'm going to need to take any legal action, but if I do it would be great if I could show a past history of their shoddy business practices, billing, etc.
You can contact me by emailing... deckproblems [AT] whatastupididea [DOT] com