Where do I start? Do I start with the damaged furniture, the smashed/damages walls in my new home, or the over-charging?
Firstly I paid for 5 mattress bags (an additional charge that they insisted they collect) and insisted on the movers using them (I had paid for them), however the movers insisted that box springs did not need mattress bags because they are wrapped in blanket in the truck. Even though I had paid for these bags and insisted the men use them, they did not and they did not wrap my box springs in the truck, but dragged them along the bottom on the truck. Two mattresses (the unwrapped ones) are putrid (black with dirt and grease) where they were not wrapped and dragged through the truck. Of course this should not have happened because I paid an additional fee for the plastic bags to protect my mattresses. Now I have to pay to have them cleaned professionally.
Secondly, the movers did not have a clue what they were doing. How difficult is it to carry a floor lamp up a flight of stairs without hitting it on the wall, floor, roof? For the average person, a 2kg floor lamp is not difficult to carry up a flight of stairs, for these 'professional movers' it was one of the hardest tasks. My 4 floor lamps are smashed, my walls are testament. You can imagine the state of the rest of my furniture. Let me just say that care and concern of my freshly painted walls in my new home were merely a suggestion and they used them as bumpers. I even have ships out of the ceiling from their carelessness. I ask you what were they doing with my furniture that there are paint chips out of the ceiling? Needless-to-say, I now have to match paint (how will I do this?) to touch-up the walls in my new home.
Finally, despite confirmation of all charges in writing (we usually call this a quote), all of a sudden fees were thrown at me out of the blue when it was time to pay. Of course, they had my furniture as ransom so I had no choice but to pay. My written quote included 5% tax, the movers wanted 13%, they dropped it to 5% when I showed them my quote (very suspicious me thinks). I paid nearly $200 in charges above the written quotation. And then the movers (see damage above) had the audacity to tell me it was normal to tip them (there were 3 movers) 20% of the move total *each*... Do the math, that works out to be almost as much as the move itself if I am tipping 3 people 20% each. I don't think so (see damage above). They got 20% tip (I wanted them *out* of my house ASAP) of the move cost (not any of the additional fuel/truck etc fees) pre-tax, to split between themselves.
Repeated contact with the company owner to try to rectify my concerns have been ignored.
Avoid this moving company at all costs.