Tas

We moved in to our new condo in august 2007. We loved the modern but natural design of the building, and the unit has a great layout.
Unfortunately there have been customer service issues, from the beginning. Communication (with customer or within the company) is not strong - we often felt left in the dark, and many processes seemed disorganized. For example - owners were sent a letter announcing the hours of the newly opened decor centre - and we drove across the city to find the decor centre dark and locked. No explanation/apology was ever sent.
As for the actual product - the flooring and tiling work was done very well. The general contracting work is poor - the finishing of the walls & painting in particular, is careless and sloppy. We have electrical outlets installed on an angle (noticeably). Requests for patch-ups, have resulted in only a marginally better work. We were without without a kitchen sink for 2 weeks, and had only cold water for the first 5 days. Other less "vital" items which we paid for, such as undermount cabinet lighting, mirrored closet doors, a bathroom vanity, and our kitchen backsplash, took several weeks and even months to appear. Deadlines were several times promised to us - and then passed by without a word from the builder. The above concerns have been echoed by many of our neighbors.
There is no question the architecture/design team is talented. I can only hope the builder learns from this development, and in the future hires professional, skilled contractors, and improves their customer service policies. If you do choose TAS - be prepared to take a firm stance when dealing with the company.