310RENO Design & Renovation

We selected 310 Reno through the Home Star rating system, as they appeared to be the best rated contractor for our renovation.

In the initial stages of our basement project all details appeared to be catered for, work progressed on time with the workmen being punctual and tidy.

During the first stages of the project, we informed the project manager that we needed to know when materials and workmen would be arriving, and when aspects of the build would be scheduled to be started, and completed.

The majority of the time no information was passed from the project manager to ourselves. Due to this we requested a meeting with him to explain our frustration.

The project manager stated that he would endeavor to change this. Nothing changed.

Appointments that were arranged, were missed, I cannot recall one time that the project manager arrived on time, with hardly a phone call or e-mail explaining that he would be late.

I understand that contractors are busy and meetings run late, traffic jams occur etc, but if you have arranged a time to come and review something at a clients house, and the client has arranged time to be at his/her house, they do not appreciate waiting.

During the entire project the main frustration was a lack of communication.
Phone calls would be made, messages left, e-mails sent, asking for clarification/confirmation with little information in return.

The main core of contractors did do good work, but some aspects of the job were sub-standard.

The main ceiling and two main walls within the basement had to be re-worked FIVE times, due to the dry wall being uneven with the taping standing proud.

I admit I have high standards but when your ceiling and walls look like a model of a rough ocean I tend to get a bit upset, especially when I’m told the work has been corrected, and find nothing has changed.

The bathroom tiles were laid incorrectly, with uneven tile gaps, these had to be removed and replaced. Upon fitting the shower door, (different contractor), a tile cracked due to the fact there was a void behind it.

Upon believing the project to be complete, the bathroom was thoroughly cleaned, only for us to discover that the tiles on the floor and wall are discolored with dried grout.

I have been waiting over a month, for this problem to be rectified.
(As of Aug 23rd 2012 this has not been rectified).

The project manager has yet to provide a date for this work, all I am told is when someone is available they will come!

I would not use 310 Reno again, or recommend them.

Overall a bad choice by us.

Update,

As of November 16th 2012, 310 Reno have finally finished working on our renovation.

It took numerous attempts, and 56 days, (from Aug 23rd 2012), to clean the bathroom tiles to an acceptable standard, and finish other outstanding issues.

Update:

We were contacted by a senior partner at 310 Reno who extended his sincerest apologies for the ongoing frustrations on our build. We informed him of the oversights and the lack of capability of his project manager and have since been told that new processes have been put in place to guarantee that this type of treatment, or lack thereof will not happen again. He also offered us compensation for the stress and disruption to our family.

We are pleased that the job is now complete, and that the owner of 310 Reno has acknowledged and made amends. We are now left with a lovely basement which we can finally enjoy.

Overall a great company, marred by the actions of one individual.

We bought a house and the kitchen left quite a bit to be desired. We called 310 Reno and got a quote from Sean Findlay. We haven't looked back since.

Sean and his team did an excellent job on everything from the demolition to the last minute finishing touches. Their professionalism and attention to detail make them a pleasure to work with.

With a 100+ year old house, a renovation of this scale comes with its share of challenges. Sean and his team not only kept us involved and informed on the progress of the project, when things didn't go exactly as planned, they were full of expert opinions and great design ideas.

We now have a kitchen beyond our dreams, it looks like it's straight out of a magazine. Not only would we consider reccomending Sean and his team to our mothers, we already have!

We have done two bathroom renovations with 310-Reno and we have been exceptionally pleased with our experience and the results of both. The first bathroom renovation was done approximately eight months prior to the second renovation. After working with Mike and 310 Reno on the first bathroom renovation we did not even consider another company to do the second bathroom. Mike and his team are very professional, personable, respectful, dependable and honest. He effectively communicated at every stage of the project and his team tidied up every night to ensure that the site was safe. Once we can get the budget together for more renovations we will be calling Mike and 310 Reno again. My wife and I completely trust Mike and 310 Reno to do another great job!

Thank you very much for all the excellent work and service you and the other

staff provided during our recent washroom renovation. You gave us a

realistic breakdown of the operation, and the quote was very competitive

compared to other contractors. When we had any concerns, you would explain

and/or correct the issues. Overall, we are very pleased with the end result

of the work performed and the level of professionalism shown by you and your

staff. We would highly recommend 310 Reno to anyone. We look forward to

working with you again on future remodeling projects.

After two years of contemplating, we decided to renovate the main bathroom. My dad recommended 310 Reno, a company he heard recommended by a host on his weekly radio shows. From the start they had an understanding of the concept I was lookin for.
Mike and his team were excellent, punctual and completed the project on the estimated date. They work cleanly and efficiently. The installers were helpful and it has resulted in our extreme satisfaction with the new bathroom.
Great job guys.

I heard the 310-RENO advertisement on the radio and looked them up on the internet. I found that they had a good review on this site, and after many conversations I decided to use them for my basement. James and Mike were my project supervisors. We had a few disagreements throughout the project, and a couple hurdles, however, they finished the job on-time and did not charge me an extra cent. I was really happy with the way they listened to my ideas and unscheduled changes. Mike was always respectful even if he did not agree with all of my decisions. I realize that there will always be some disagreements when it comes to reno’s, but what matters is the way the company or contractor handles and resolves the problem.
If I have to say one thing that I did not like about the project, it would have to be the fact that while they were finishing my basement (4 weeks) they used half of my garage to hold their garbage. However, they did remove it in the end. I told James that they should remove the garbage on a daily basis if he wants to keep customers happy at all times :)
Overall, I feel they are a very hardworking and respectful group of gentlemen.

I would like to give them a 9.5 out of 10 but that option does not exist. So a 9 out of 10 will have to do.