Premium Stairs & Railings Inc.

Stair Builders
335 Frankcom Street Ajax ON L1S 1R4
Write a Review
Write a Review
HomeStars
Stair Builders
Premium Stairs & Railings Inc.
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

74%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Premium Stairs & Railings Inc.

Average customer rating:
8.6 10 (15 reviews)

Sort by

Jenny in Bowmanville
Jenny in Bowmanville
1 review Bowmanville, ON
10/10

Stair Nosing Project

Rowan and his team were such a pleasure to work with! I was in need of a company to come out and adhere custom nosing under our upstairs railing. The entire railing/spindles needed to be removed, install of the new nosing, and then the existing railing/spindles put back. Rowan was quick to come out after my initial inquiry, even quicker to reply with the quote, and was consistent with his reliability when scheduling measurements and day of completion. His staff were a pleasure to speak with, and the two gentlemen who did the install were professional, efficient, and exceeded my expectation with the final project! I would highly recommend Premium Stairs & Railings to anyone considering them for a job!

Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
0/10

Awful stairs and company

I had major renos done at my home including the removal of my stairs and installation of new ones.

The good:
Newly installed basement stairs are good — no complaints.

The bad:
I was told the stairs would arrive on a certain day and took a day off work for this. PSR did not show up nor did they respond to texts or calls, this continued throughout the process.

The newly installed stairs were measured incorrectly and instead of fixing it were simply put in and I realized there was nothing but subflooring underneath them now bracing them as well as them not alligning correctly with the upper set. The upper set of stairs were not only installed in such a fashion that they were leaning down (got fixed) i realized after the flooring was installed that they are also on an angle (not fixed) which is extremely prominent now. They took back the main staircase to "fix" and instead of replacing the incorrect stringer added a fake wood paper they glued on the inside.

The entire process was a disaster from communication right down to the installation and caused a great deal of stress and never got resolved properly. I had to fire them and have the railings and stain done by another company.

Avoid at all costs.

Was this review helpful? Yes No
Company Response

In response to your review of the work performed at your home, we wish to respond as follows: The average time we quote customers to supply and install new stairs is between three and a half to four weeks. As you stressed the urgency to have the work completed quickly due to your timelines, we did our very best to accommodate you. Upon receipt of your initial deposit, we were at your premises one week later to install your stairs. With respect to our arrival, we did show up as promised be it later in the day. My office staff did respond to your calls and emails in a timely manner as I am unable to answer my cell phone when I am on a job site. In fact, many of our customers are extremely pleased with our timely responses.

You have further indicated that the stairs were measured incorrectly and this is simply not correct. The existing stairs in your home, which I believe are approximately one hundred years old, did not meet today's code standards. Any new stairs installed must now be built in compliance with current codes or be in violation. If they appear off to you, it is most likely because your existing landing is slightly out of square. In order to secure the stairs properly to the landing, they will be slightly off square due to this and this has nothing to do with our workmanship.

For maximum support, the closed stringer on the stairs is screwed to the joists on the vertical wall. So you are correct, the stairs are sitting on your sub-floor.

In our follow up email once the work was completed, my assistant specifically asks clients if they are satisfied with the work performed and you did not note any complaints and in fact advised in your reply that you were in the process of sending your outstanding balance. In any event, our goal is to provide a positive experience to each and every customer. We appreciate your business and would be happy to discuss any of the grievances noted in your review.

Rowan Clarke, President
Premium Stairs & Railings Inc.

Private User
Private User
Private User reviews Pickering, ON
0/10

Basement staircase

VERY POOR WORKMANSHIP.
I had a complete overall of my basement with multiple trades coming in and out of the house. None of them had to be called come back to fix anything.
This company had to come back several times to fix all the mistakes/damages that were made. Eventually I requested that they do not come back as they were incapable to fix their mistakes and I don't think they have the skills to do a good job.
I would never recommend or work with them again. They ask for premium prices but the work that you get is way below the price they charge
See picture:
#1: ceiling damaged during installation of the banister. the team left it like this. outside contractor had to fix it
#2: spindle cut too short
#3: repair of the short spindle. They came back once more after that and it is still looking awful
#4: cutting mark on the spindle. they had to come back for that

Was this review helpful?
Taina & Stefanie
Taina & Stefanie
7 reviews Toronto, ON
9/10

Beautiful New Oak Staircase and Posts!

After underpinning our basement, we needed a brand new staircase built and installed to satisfy the new building code. After meeting with Rowan we were immediately drawn to his charm, constructive ideas, and patience with our many questions.

Rowan worked with our staggered schedule (as a result of working with so many trades to finish our basement) and left us with a lovely oak staircase, painted and stained to our specifications. Premium Stairs also installed 2 oak support posts in the basement.

Anne, Rowan’s assistant, is an absolute GEM. I have never dealt with anybody more professional, pleasant, and considerate through a renovation project. Anne is one of Rowan’s secret weapons—working hard behind the scenes to ensure that the outcome of the job surpasses your expectations. She consistently responded to my many e-mails extremely promptly, and always communicated with me every step of the way in a transparent and intelligible manner. She is an anomaly in the industry in the most wonderful way possible.

Although we had a few concerns with scheduling, we are pleased with the outcome of the project.

Was this review helpful?
Karen in Pickering
Karen in Pickering
5 reviews Pickering, ON
10/10

Refinished our stair cases

Rowan and his team were very professional and definitely know their job. Rowan gave me a quote for the work and they started on time and finished on time as well. They were very concerned with the quality of product they delivered and this really shows in the end result. We have a beautiful new staircase with wrought iron pickets and it looks fantastic. A special thank you to Ann who made sure I knew every thing I needed to know. Thanks again Rowan and you team.

Was this review helpful?
Cadence Construction and Design Inc
Cadence Construction and Design Inc
4 reviews Ajax, ON
10/10

New Stair installation

I am the owner of a small renovation company and I was looking for a reliable and highly skilled company to recommend to my clients for stairs and railings. I called Rowan after finding his listing on HomeStars and he came to the job site right away to measure and get me a quote. I called a few other companies for comparison and decided to go with Premium Stairs and Railings. I was not disappointed and neither were my clients. I have been using them ever since and will continue to do so. Anne in the office is an absolute pleasure to deal with and she is always very helpful offering me suggestions. I highly recommend this company to any home owner or contractor.

Was this review helpful?
Luis in Pickering
Luis in Pickering
1 review Ajax, ON
10/10

Stair renovation and hardwood installation

After checking home stars I approached three companies and requested estimates to get our stairs renovated.
Rowan Clarke from Premium Stairs & Railings came to my home and provided me with a quote for the work.
Our stairs and upper hallway were done with excellence. The work was done quickly. The workers were friendly and knowledgeable. My wife and I can't stop telling people about the quality of the work performed.

Was this review helpful?
Rtakeda from Pickering
Rtakeda from Pickering
4 reviews Pickering, ON
10/10

Stair case and railings

Premium Stair and Rail just completed (October 2015) updating our main staircase from carpet to Oak with raught iron rails. We are very happy with the finished project. The stairs are the first thing you see when you enter our house and what an upgrade! Rowan and Anne are so helpful. Paul and James the two installers did a great job and were easy to talk to. You will be very happy if you choose this company to upgrade your stairs. I am sure our house has increased in value due to there work!

Was this review helpful?
Carrie from Pickering
Carrie from Pickering
1 review Pickering, ON
10/10

Refinishing of Stairs

I was very pleased with the quality of the work and the professionalism of the service. I also found that the cost was reasonable. The turn around time from estimate to completion was very quick, which I appreciated greatly. I have already recommended Rowan to 2 of my friends who are looking to have work completed on their own stairs.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Premium Stairs & Railings Inc.

My name is Rowan Clarke. I am the President of Premium Stairs & Railings Inc. I have been building staircases for over twenty years, specializing in custom built circular/ straight staircases, railings, refacing and nosing. I offer my services to small builders, contractors and individual homeowners. Superior workmanship is guaranteed.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Stair Builders pros in Ajax?