Victorious Carpet Installation & Repair Services

I called Mark at Victorious Flooring because of the fantastic Homestar reviews. He was prompt and courteous in replying so I hired him to stretch 3 rooms of buckling carpet. His crew of Erden and Jason came on time and both were also polite and professional.
I confess upfront that what I gave them to work with was horrible, which is why I’m not completely satisfied with the results-but it isn’t in any way the fault of Victorious Flooring. They were actually more disappointed than I was, which showed me they are true professionals.
The upstairs room was fast work and looks good (carpet is over hardwood). Then they went downstairs. The carpet was laid over ceramic tile. They called me down to show me. The 1” strip the carpet was “anchored” to was barely held down by spots of black masking tape. None of the floorboards had previously been removed, so the carpet was basically just nailed down beside it. Half of the under pad was upside down, which allowed the carpet to slip around. There was literally nothing they could do with it, unless they ripped it all out and started over again. They somehow managed to get some of the buckling out, but some remains. Overall, with the situation I provided, they did a great job.
Suffice to say—you get what you pay for. Had they laid the carpet to begin with, I doubt I would have ever HAD this issue, as they were more frustrated with the results than I was.
Because of THEIR dissatisfaction with the job results, they refused to charge me what I was quoted. They reduced the price by nearly 50%. Who does that in this day and age? Only true professionals.
Word of advice to anyone laying carpeting—don’t cheap out. You WILL get what you pay for. Hire people like Victorious Flooring TO BEGIN WITH and have the job done right.
I’d like to thank Mark, Erden, and Jason for their efforts and the reduced pricing when the job was not done to THEIR satisfaction.