My experience with Victorious Carpeting was I believe an unusual one and I hope my review is read by anyone seeking carpet installation for their home. Mark came to my house and offered excellent customer service, a competitive price (perhaps even better than the competition), and knoweldgeable advice on my flooring project. Within a week I had an installation crew in my home working hard throughout the day (and they were courteous from the minute they entered the door). What makes my review different from the rest is that I believe I was the one person who wasn't initially satisfied with the way my runner looked on the stairs. The upstairs was installed beautifully but I had to tell Mark the next day that I just wasn't happy with the runner. What blew me away was that instead of not answering my calls or telling me it was my problem to deal with, Mark assured me I would be satisfied with their service...and he meant it. Mark was at my house that very same night discussing options and within days his crew returned making the changes I requested. The manner in which Victorious Carpeting handled the situation is a true testament to the way this business operates and it is rare to see a company work with such integrity. I would gladly hire Mark and Victorious carpeting again and I highly recommend them for anyone out there looking for carpeting installation. Thank you Mark and crew for working so hard to make me a very happy customer!
- Approximate cost of services:
- $3,300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Lisa, Thank you very much for your business and sparing your time to write this review. I highly appreciate your time. Please feel free to contact us at anytime if you have any questions. Thank you!