Sears Appliance Repair

I purchased over $ 15000 of stuff from sears I had problem from day one the fridge door was dint-ted it took them for ever to change it they brought the wrong stuff from the beginning but worst of all my washing machine vibrates to the point that if i have a glass on my dining table it falls down and breaks i had a technician here he says its normal because my laundry room is on main floor now some one please tells me if thats a good reason most of the new houses have their laundry room on main floor .. why dont they tell me from the beginning their washing machine isnt good for main floor now my WHOLE house should vibrate when i wanna wash a small thing I WILL NEVER EVER STEP inside any sears store I recomand you all to go to another store to buy appliances instead of sears, their service sucks to the point that u lose ur mind .. the supper visor of toronto sears service department you are very rude and u dont even make sense when u talk nightmare dealing with you people ...