Toronto Maid Service - No Longer in Business

I wish I had read the review from Heather in Etobicoke but I hired this company before she posted. The cleaner arrived one hour late (although weather was perfect)...rushed through the house (I was home) and I had to show her how to clean. Although no contract had been signed, the manager instantly charged my Visa for a whole month and refused to refund when I told him I didn't want to continue. He was rude and dismissive. He claims this company has hundreds of satisfied customers and has been in business for 25 years. This can't possibly be true. My husband is planning to report the company to the better business bureau and I urge people NOT to get caught up in this terrible service! Do not hire Toronto Maid Service - you will be just as sorry as Heather and I!