Hello Thomas, thank you for your feedback. Our snow removal contracts have always been based off of snow being cleared within 24 hours of snowfall ceasing with delays to be expected on any snowfalls over 6" as we are limited by traffic and weather conditions, we also have to consider the safety of our employees as they are out during the worst of the storm. Our routes are also based off of the proximity of your home to other homes in the area, We never give precedence to any clients based on number of years of service and we do like to change the routes up each year to try and even things out, over the last 5 years, your house has been second on the list due to the concentration of homes in that area, this year the concentration is not as dense so we are servicing other areas first. We do have no problems facilitating clients with special needs (snow needing to be cleared by a certain time) however there is an additional cost to this service as we have to structure our entire snow removal route around that particular client. The service you pay for is as per our terms and conditions as that is what level of service we can guarantee, as was discussed over the phone, we never want to provide a bare minimum level of service, however we also need to set realistic expectations for our clients in the event of a major snowfall. I would urge you to consider the level of service that has been provided over the past five years (including this one) based off a regular snow event. Furthermore, you had suggested that you wanted to find a more local company to accommodate your snow removal services, I simply wanted to be completely transparent about the level of service that could be expected by us, and that if that did not meet your expectations, then it may be best to find someone who can accommodate your needs, the last thing we would want to do is promise a service that we quite simply cannot deliver, This was not meant as "tough luck your last" and I am sorry if that is how you interpreted it, I simply wanted to clearly state what can be expected from us during a snowfall such as the event over the last two days and that if it is not what you are expecting, I do not want to charge for a service you are unhappy with, that makes no sense for us as a business and for you as a paying customer.

Good afternoon Teresa,

Thanks so much for your 10 star review! We are so happy to hear about your experiences with us and that you've enjoyed our service. Thanks so much for taking the time to write this review and have a great day!

Thank you so much for taking the time to write us a review and for trusting us to take care of your irrigation system! Irrigation can be a big investment so we appreciate you choosing us to maintain it for you. Have a great day!

Thanks so much for the 10 star review Kurt! Really appreciate your business and you taking the time to write us. Have a great day!

Thanks so much for the recommendation Brenda! We are happy to hear you were satisfied with our service and can't wait to see you again next year. Have a great day!

Good morning DJ,

Thank you so much for writing such a great review! Unfortunately, we think you might have written to the wrong company as we do not offer furnace service. Have a great day

Thank you so much for your ten star review! So happy to hear you were happy with our service and look forward to seeing you again!

We're so proud to have returning customers like you Nancy and Gregg! Thanks so much for writing us this 10 star review and for your kind words. We put a lot of effort into creating a convenient and straightforward booking system and do our best to effectively communicate with our clients. We're so glad to hear you've been enjoying our service. Take care Nancy and Gregg!

Thanks for the recommendation Mike! We do our best to effectively communicate with our clients and make things as easy as possible during the winterization process. Glad you were happy with the service and thank you for taking the time to write a review. Have a great day Mike