- Approximate cost of services:
- $124.00
- Company Response
Thank you for your kind words, we appreciate your business!
Thank you for your kind words, we appreciate your business!
one room done well all others satisfactory
We have a 100% customer satisfaction policy in place. The reason why Kasia initially did not offer a redo of areas in question when she spoke with you yesterday is the fact that the cleaning ladies were told by the person who was home to use a solution of vinegar and water exclusively despite the fact that they had a set of 5 task specific Eco-friendly cleaners with them. Kasia brought your concerns to my attention and even though the poor job was not a result of our wrong doing I instructed Kasia to contact you and offer a redo providing that we can use our Eco-friendly cleaners or our conventional cleaners or your cleaning materials, but not vinegar and water only as we cannot guarantee that the cleaning will be done to our standards when the cleaning ladies are allowed to use only vinegar with water to clean kitchen grease and bathrooms. Kasia left a message on your voicemail with this offer at 2:00 pm yesterday and send an email to you at 5:00 pm yesterday, however we have not heard back from you yet. Please contact us at your earliest convenience to resolve this issue. In terms of credit card problems, we currently use Costco (Elavon) payment processing software to process credit card payments and authorizations. As we do not have any control over how this software works, I will ask Elavon to find out why there was a problem with processing your authorization yesterday. Best regards, Tina Burton Owner Sunrise Cleaning Services
Thank you for your kind words, we appreciate your business!
outstanding outstanding outstanding
Thank you for your kind words, we appreciate your business!
Thank you for your review, we took your words very seriously and since your review we have improved our customer service by hiring more customer representatives. We have also added several more Eco friendly kits for our maids, so that we always have enough for every client who requests it.
Thank you for helping us making our service better!
Thank you for your kind words, we appreciate your business!
Thank you for your kind words, we appreciate your business!
Dear Monica,
We have been emailing back and forth regarding this matter.
This was a misunderstanding on both sides. From your description I understood that you were looking for a regular cleaning that is why I gave you a quote of $125.52 plus tax for 6 hours of cleaning. Unfortunately, you thought the quote was for 12 hours of cleaning.
As I wrote in my email, I apologize for this misunderstanding.
I assure you that to avoid future misunderstandings we now ask all clients what type of cleaning they are looking for and that we also make sure that clients understand that the quote is for a total amount of time spent cleaning the house.
Thank you.
Tina Burton
owner
Sunrise Cleanign Services
Thank you for your kind words, we appreciate your business!
Thank you for your kind words, we appreciate your business!