Prestige Carpet Cleaning

Carpet & Rug Cleaning & Repairing
107 Whitby ON L1N 2C4
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92%

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Reviews by rating (past 12 months)

Reviews for Prestige Carpet Cleaning

Average customer rating:
9.5 10 (37 reviews)

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Private User
Private User
1 review Toronto, ON
10/10

Poor start, excellent finish.

Originally had an appointment booked which was cancelled at the last minute. Another customer's appointment had run longer than expected and cancelling my appointment was the result. I was not happy with the service, and asked to speak to the manager. A few hours later, the owner called me, explained the situation, and had someone come out right away to complete the service. He offered his sincerest apology, and the work was completed above what I could have expected. They offered a few suggestions, which I took, and looked over a few other areas which they deemed did not need any work right now. I was very impressed with the end result and greatly appreciated the call back from the owner. I would highly recommend this company.

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Private User
Private User
1 review Whitby, ON
10/10

Carpet cleaning

Very seamless, courteous service! Technician Rizaldo arrived on time and went over the quote which was a little under estimated for the size of our basement and this was reasonable. He worked very hard to clean everything perfectly and removed all pet stains from the carpets! Previous carpet cleaners in a prior house left a mess at the sides of the stairs making me sceptical. Rizaldo cleaned two staircases and left only a clean beautiful carpet behind! Thank you and I would not hesitate to use this company again.

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Company Response

Thank you so much for your wonderful review of Rizaldo and our company! We are so proud of all of our technicians and we are happy that you agree! Thank you for your business, we appreciate it.
Sincerely,
Nancy Carter

tagger38 in Markham
tagger38 in Markham
2 reviews Markham, ON
10/10

Carpet cleaning

Moved into our house years ago and only cleaned our carpet once before. Carpet was dirty and digusting due to a number of mishaps raising our two energetic boys. Now they are older and it's time to clean it again. Got a quote from Prestige Carpet Cleaning and the price was reasonable. The staff was very professional on the phone and would accomodate my busy schedule. Technician Rizaldo arrived on time and did a great job cleaning the carpet. Most important of all, this is one of the most professional company i've ever dealt with. Keep up the good work.
Joseph Ho

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Company Response

Thank you for your review of our company Joseph. We sincerely appreciate your business and you taking the time out of your busy schedule to let us know how happy you were!
Thanks again!
Nancy Carter

James Annan from Oshawa
James Annan from Oshawa
3 reviews Oshawa, ON
10/10

Old dirty carpets

When we moved into our new home the carpets were very dirty and needed to be cleaned. We searched HomeStars and found Prestige had an excellent rating and were local and their cleaning products were human and pet friendly, which was very important to us.

I cannot say enough good things about this company and their technician Travis. He arrived promptly at the time I picked and got right to work. He was friendly, informative and respected our home.
We have never had rugs cleaned before as we always had wood floors. Travis took the time to explain the process to us and worked like a trooper on our very dirty carpets.

We are so pleased with the out come. Carpets are 100% better than before and so soft. Nice to have piece of mind that the dirt and odours are gone.

We highly recommend Prestige to everyone, as they are honest, professional and their cleaning ability is high quality.

We are probably going to get them to clean our furniture next.

Thanks Prestige and big thanks to Travis.

I

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Company Response

We certainly could not ask for a better review of our cleaning services and our technician Travis, Mr. Annan! It is important to us as well that our cleaning agents are home safe and pet friendly but its equally important that you are happy with the results! We are delighted to hear that you are!
All the best in your new home!
Nancy Carter

Mike O'Grady from Newcastle
Mike O'Grady from Newcastle
10 reviews Newcastle, ON
10/10

Carpet and furniture cleaned

Had 3 rugs, runners and chesterfield, large chair as well as 8 dinning room chairs cleaned. Very professional workmanship. Clean and very knowledgeable staff with warranty and great after service.
Kevin did a great job Invoice #C62029

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Company Response

Hello Mr. O'Grady,

Thank you very much for taking your time to write such a nice review for us. I am so happy that you are pleased with our work. Kevin is a great technician. Thank you once again for your business and time.
Megan Madore
Office Supervisor
Prestige Carpet and Duct Cleaning

AW24 in Bolton
AW24 in Bolton
1 review Pickering, ON
10/10

Carpet cleaning

A new client who hasn't had carpets cleaned before. I was very impressed with the service from the customer service on the phone to the technician Rizaldo who came to the house. He was courteous and thorough. The carpets looked great when done. I will recommend to neighbours and friends.

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Company Response

Thank you so much for your review! We appreciate you taking the time to say such kind words about us. From our office staff to our technicians to the owner of the company, we make sure that we give a very high level of service. Thank you again for your business!

john in Toronto
john in Toronto
1 review Oshawa, ON
10/10

Carpet Cleaning

The people on the phone were very helpful arranging the appointment for the property in Oshawa. The technician showed up on time, was also very friendly, clean and presentable. His equipment was clean and new. The job was done on time with no surprises, he got a couple big stains out, it dried quickly, and I was very happy! Will definitely use them again.

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Company Response

Thanks so much for choosing our company John! We are so pleased to hear how happy you were the service from the office and our technician as well. We look forward to helping you again!
Nancy Carter

Jeff from Whitby
Jeff from Whitby
8 reviews Whitby, ON
10/10

Carpet and duct cleaning .. the works

We moved into an 10 year old home and need ducts and carpets cleaned. The week of Christmas 2 teams work on our home. Both teams were very professional and explained the entire process. They also cleaned 2 chairs, central vac and dryer duct. We are very happy with the work and service provided. Thank you for coming on short notice.

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Company Response

We appreciate your excellent review of our company Jeff! We are happy to know that we were able to help you feel comfortable in your new home, its important to have fresh, clean start. Congratulations on your new home and we look forward serving you in the future!
Nancy Carter

10/10

carpet cleaning

The staff was very professional from start to finish. They delivered a service that is exceptional. Josh, their rep was very efficient and made good suggestions. I would not hesitate to use again!

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Company Response

Thank you for the excellent review of our company Sheilaf! We certainly appreciate your business and you taking the time to let us know how happy you were!
Kind Regards,
Nancy Carter

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Prestige Carpet Cleaning

Ensure the cleanest, safest indoor environment for your family, pets or business with award winning professional carpet cleaning, furniture and area rug cleaning by Prestige Carpet Cleaning. Family owned & operated, we service the GTA and South Eastern Ontario and are the sister division to Prestige Duct & Furnace Cleaning. Along with our affiliate company NationWide Home Services, we make up Canada's largest and most trusted provider of carpet cleaning, furniture cleaning, area rug cleaning and duct and furnace cleaning services.

CATEGORIES
Carpet & Rug Cleaning & Repairing
SERVICES
Carpet Cleaning Furniture Cleaning In plant and on location Area Rug Cleaning FREE pick up & delivery included. Water Damage Restoration Odour Control
STYLES
When you call Prestige Carpet Cleaning you can be sure that you'll be visited by a well trained tech specialist who will use state-of-the-art properly maintained truck mounted carpet cleaning equipment and the high powered but gentle Thermo-Rinse
SPECIALITIES
Restorative Cleaning Specialty Fabrics Fine Wool Area Rugs
WEBSITE
http://www.prestigecarpetcleaning.ca
YEAR ESTABLISHED
1988
NUMBER OF EMPLOYEES
27
RETURN POLICY
100% Happiness Guarantee
PAYMENT METHOD
Debit/Visa/Mastercard/Cash
MEMBERSHIPS
IICRC Institute of Inspection Cleaning and Restoration Certiifcation BBB
LIABILITY INSURANCE
Yes
DIPLOMAS
WHMIS, Fall Protection Awareness, Carpet Cleaning Upholstery Cleaning, Odour Control, Water Damage R
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% Happiness Guarantee
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