Furnasman Heating and Air Conditioning

Both Nikki and Connor were very efficient and attended to readying my AC for warm weather. Both were very polite and pleasant to deal with.

Tech was poor. Contacted by Laura and she refunded our money and is giving us a free furnace cleaning this fall! Great customer service!!!

Great service and install. They went above and beyond to make sure we got everything we needed

Service was as promised, on time and efficient. The scheduled afternoon service was able to be moved up due to an opening and job was completed flawlessly. Highly recommend service members.

Furnace stopped working, and I called Furnasman. The technician who came to the house was Jason. He was professional and efficient, and explained exactly what he was doing to solve the issue. He also made recommendations for the future, if I decided a new furnace would become necessary. He is a great asset to Furnasman. I will definitely use them again, and highly recommend Furnasman.

Furnasman did a great job removing knob and tube as well as completely rewiring our older home. They were courteous, professional and made sure to clean up every day they were in our home. Would highly recommend for any electrical work

My technician ShaunS. arrived at my home promptly at the scheduled appointment time to complete the job. He was friendly, professional and courteous. When tightening a part, Shaun believed it had inadvertently cracked so he made a quick call to Furnaceman to report this and to pick up a new part. Little time passed by for him to pick up the piece and return to my home. It was replaced in a timely but careful manner and Shaun tested everything to ensure that the furnace was working as it should be. I very much have to acknowledge and thank Shaun for his honesty in reporting this to me. Upon completion of the tune up, Shaun made sure that the area was clean, taking any garbage with him to dispose of. In the future, I will choose Furnaceman for my furnace/ac/fireplace maintenance. Further, I will make sure to request Shaun S. as my technician.

I was informed that service provider was on the way. Nikki was friendly, informative and professional. She stated clearly what she would be doing, she completed the work efficiently! Thanks!!

Friendly tech ascertained the nature of the problem from my description of what was happening. Fan would start but compressor would not. Changed cap, gave unit a bath, checked refridgerent level. I am now cooling!

Service and installation 10/10

Follow up and clarification on questions and concerns post-installation. 0/10

I had a new furnace and air conditioning unit installed in January and April 2021 respectively. I chose Furnasman due to excellent service received in the past, regarding ongoing maintenance.

As always, the service and installation technicians were extremely courteous, respectful, and committed to customer service throughout the installation process.

Trying to obtain answers to some clarifying questions was a very different story.

Specifically - issues regarding incorrect warranty registration (done by Furnasman), follow up electrical work, and information regarding an issue with my hot water tank which was identified by an installation technician.

Over the course of two months, I sent three emails to the sales representative requesting information and clarification on these outstanding items. Finally, I tried calling him directly, and left him a voice message. I received no response or acknowledgement of my calls or emails.

Next - I tried to contact Furnasman directly, on a weekly basis, leaving voice messages asking someone to call me back. After about six weeks of leaving these messages, I sent an email to the manager (approximately ten days ago). None of these attempts at contact have been responded to or acknowledged.

Finally, today (June 21) after leaving yet another voice message requesting assistance, I received a call back . After two months of emails and voice messages, my questions have finally been answered. It only took a few minutes so I am at a loss as to why it took so long to get answers.

No apology or explanation was given for the delay or lack of response.

That is why my rating on customer service post-installation is 0 out of 10.

Thank you again for the excellent work technicians and telephone personnel !