Furnasman Heating and Air Conditioning

Shaun did a great assessment and did what needed to be done. Great advice and very professional

May 23,2024. The Plummer came to my house to fix the bathroom sink and to tighten the faucet in the kitchen. After fixing it, he didnt give me a bill to see how much it costs. When he left, I thought he was going to the truck to produce me a bill, but he left and never came back. Before that, he told me that it cost $135.00 for the job plus $50.00 for the part. The total amount is $185.00 plus tax. I called the Furnasman to see what was going on, they told me that my appointment was cancelled, and no one was coming to my house.
May 27,2024, I called the Furnasman again and the receptionists said that they will investigate it and call me back. They left a message on my phone and explained to me how much it cost. Everything is going to cost me $199.00 that includes the job and tax.
June 12.2024, I received an invoice from Furnasman by email, it read $278.88 which was different from the one quoted to me earlier. I called to speak to the General Manager on June 17,2024 and left a message on his voice mail, on June 18.2024 I spoke to his secretary, and she told me that she will relay this information, and June 19,2024 I called again, and the secretary told me that he is very busy and had no time to speak to me. I was a loyal customer to Furnasman for the past 10 plus years. This is the second time that this has happened to me. Back in 2020 Furnasman came to do the duct cleaning after that I gave them the credit cards number, but they didnt charge me until 6 months later. They sent me a invoice said they are charging me for duct cleaning. I still didnt get a call from General Manager.

Kyle came to get my air conditioner ready for summer ge was really nice and professional

Had my annual Furnasman air conditioner maintenance today. Jason did a great job testing and cleaning the AC. Very happy with Furnasman heating and AC service over the years.

The 2 men were quick, efficient, considerate, and polite. Work was completed to my satisfaction and clean up was excellent .
There is one area of concern. The 2 men hauled the heavy vacuumed portable cleaner by hand into the basement. It was invidious that it was much heavier than 2 fridges. They had no back supports. Surly the company would be interested in preventing claims for back injuries.
It would be wise for the company to provide back supports for workers having to move such heavy machinery.

They came and said I needed an a/c and a furnace. After getting someone else my a/c works fine and my furnace is humming. Be careful with Furnace man.

Quick respsonse. Knowledgeable and friendly technician.

Customer service questionable.

A little heavy on the wallet.

Our hot water tank was leaking. We called Furnaceman and somebody was out immediately. They explained everything and quoted a new one with installation. They made arrangements to come next morning. We received a phone call about 1/2 hour before they arrived so we could be ready for them. While installing they came upon a few glitches, but they took care of it all without hesitation. Curtis was quick, effecient and super friendly. Would definitely recommend to friends.

We went with Furnaceman to replace our furnace. Trevor came out the day before they installed it and went over our options. The next day, Stephan and Dom came and installed the unit. all three were very professional and their service was excellent. Very pleased with the service.

On Nov 9 2023 we had our furnance cleaned and inspected. We did not watch the technician do the work. After he appeared to be finished I asked him how things looked and he said good and then said no really good. He then advised he had one more thing to do but he needed to go out to his truck which he did. He had a CO2 meter and went outside to fo a reading. He then advised my husband that the reading was 600 which was very concerning but fid not actually show him the reading in the meter stick. We were then advised that our furnance would be shut off and our options were to get a new secondary heat exchanger at a cost of $2000 less the amount Of 4 hours that the manufacture Carrier would pay for or a new furnance for roughly just over $5000. We were shocked and advised the tech we were not authorizing him to shut our furnance off. We talked back and forth and he made some calls about getting a replacement heat exchanger etc. and also advised he could have a sales person out that afternoon to give us a quote fir anew furnance but that they don't install Carrier furnances so we wouldn't get the rebate fro Carrier re the faulty heat exchanger. Needless to say we were quite upset and confused. We were told everything looked really good and then no got to shut your furnance off. He ended up putting the furnance back on and advised that neither him or Furnanceman would be liable and not to call Furnanceman as there were other places that were cheaper. We went out and got a Co2 detector and as of today which is two weeks it has not gone off. So we are very unsure of what to make of this whole thing. The tech had also stated that whenever he goes into a home with a Carrier furnance he knows there will be issues. If he knew that from the get go why would he have not checked the Co2 reading first. The furnance companies are all aware of the problem with the heat exchanger. But no he didn't do that. Instead he put in a brand new filter I had just purchased for 40 dollars plus tax ripped all the packaging do I can't return it, cleaned the furnance and then said he has to turn it off. Was this just an attempt to get us to make a very costly repair or to fork out $5000 for a brand new furnance.