The company was called to do a plumbing repair. After a week the issue had still not been resolved. The company has a call screening service that intercepts all non-sales calls and ignores them. They forced us to pay by credit card and refused to discuss their failed work despite a month of unanswered emails and phone messages. After a multi-month investigation, the credit card company refunded our payment, which is not likely to have happened if there was any doubt as to the nature of the claim. Nevertheless, the company continues to threaten us with litigation and send us "outstanding" invoice reminders.