I had to call them on a Sunday to come out and fix a valve that had broke while I was trying to winterize the garden hose lines. The shut off valve broke and was leaking water inside the basement of our home. We had a plumber there within an hour of calling and after explaining that we needed a new valve for two different hose lines (backyard and front yard) he recommended that he just cap the line to prevent the leak and that we could then make an appointment for them to come back during the week on regular time to do the rest of the work to save us paying for the work to be done on Sunday at a higher rate. So that is exactly what we did. He capped the line to stop the leak and a day or two later two plumbers returned to replace both valves. The work was done quickly and I was impressed that they didn't try to take advantage of us and do everything on the Sunday over time rate. We were just charged for an hour for the call on the Sunday. They will be our go to plumbers now. Highly recommend.
- Company Response
We are pleased that you had a good first experience with our service. Our techs always try to put themselves in our customers shoes by doing what we think they would most appreciate. Thank you for recognizing our efforts. We look forward to serving you again whenever the need arises.