E. Vaillancourt Plumbing & Heating Ltd

Plumbing
Oshawa ON L1J 4E9
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Plumbing
E. Vaillancourt Plumbing & Heating Ltd
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89%

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Reviews by rating (past 12 months)

Reviews for E. Vaillancourt Plumbing & Heating Ltd

Average customer rating:
9 10 (22 reviews)

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Tucker in Oshawa
Tucker in Oshawa
4 reviews Oshawa, ON
10/10

Emergency Call On Weekend

I had to call them on a Sunday to come out and fix a valve that had broke while I was trying to winterize the garden hose lines. The shut off valve broke and was leaking water inside the basement of our home. We had a plumber there within an hour of calling and after explaining that we needed a new valve for two different hose lines (backyard and front yard) he recommended that he just cap the line to prevent the leak and that we could then make an appointment for them to come back during the week on regular time to do the rest of the work to save us paying for the work to be done on Sunday at a higher rate. So that is exactly what we did. He capped the line to stop the leak and a day or two later two plumbers returned to replace both valves. The work was done quickly and I was impressed that they didn't try to take advantage of us and do everything on the Sunday over time rate. We were just charged for an hour for the call on the Sunday. They will be our go to plumbers now. Highly recommend.

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Company Response

We are pleased that you had a good first experience with our service. Our techs always try to put themselves in our customers shoes by doing what we think they would most appreciate. Thank you for recognizing our efforts. We look forward to serving you again whenever the need arises.

Malou  in Oshawa
Malou in Oshawa
1 review Oshawa, ON
10/10

Excellent Service

Called them in the morning and reached Patsy at their office. She was excellent to deal with and answered all of my questions in a very pleasant and patient manner. Their plumber showed up, as scheduled, that afternoon. Like their office staff (Patsy) he was polite and professional.... great consistency of service from office to field tech. They made several repairs and left my home clean and tidy. It truly is a pleasure to deal with a company at this level of service. They looked after me with courtesy and respect in a way that made me feel very good to have contacted him. Reminded me of the service and attention I've recieved from some five star hotels that I've stayed at and never forgot. Well done Team Vaillancourt... Very Impressive!

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Company Response

Your words of praise are very much appreciated. It is our goal to present to good customers like you in the way you described. Thank you Malou. Always a pleasure.

Private User
Private User
Private User reviews Oshawa, ON
10/10

Great Service

They consistently provide great service... from the ladies that answer the phone to excellent workmanship. They have worked for years on our rental units throughout Durham Region and we wouldn’t have anyone else.

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Company Response

Thank you kindly for your words. We are continually working on making our customers' experiences the best and appreciate your positive recognition.

Jason McCarthy in Old Toronto
Jason McCarthy in Old Toronto
1 review Toronto, ON
10/10

Mystery solved...Thank you Mark and Vaillancourt Plumbing.

I had a low flush in my top floor toilet for many years, I had 3 different plumbing companies come in and try to solve it with no success. I was charged for each unsuccessful attempt. I called a forth company and it was Vaillancourt Plumbing, the office staff were very nice and sent me a plumber the same day. He figured out the problem within 20 mins and had it fixed within 2 hours and charged me less then the other companies. Mark was very kind and professional and left the work area very clean. I highly recommend Vaillancourt Plumbing.

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Company Response

We are very pleased that Mark was able to help you with this tricky situation and to demonstrate E. Vaillancourt Plumbing's competitive difference to you. Thank you for your business!

Luthchie D in Oshawa
Luthchie D in Oshawa
1 review Oshawa, ON
10/10

Numerous Repairs had

I had several plumbing repairs done recently by Vaillancourt Plumbing. I've been using them for years and, as always, they were excellent. The techs they sent were professional and courteous. They answered all my questions and are obviously very knowledgeable. Also, there office staff are alwalys friendly and very acccomdating. Well done team Vaillancourt!

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Company Response

Thank you Luthchie. Your many years of loyalty to E. Vaillancourt Plumbing is much appreciated.

borealisaustralis in Oshawa
borealisaustralis in Oshawa
2 reviews Oshawa, ON
8/10

great customer service

This company has very good customer service. After some initial grievances, they genuinely worked hard to ensure we walked away satisfied rather than leave us hanging. They are very reasonable and want to make sure they do a good job.

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Company Response

We work hard to get it right the first time and, if a situation occurs, we double down to resolve. Thank you for acknowledging our efforts. We look forward to serving you again!

Kathy Firbes in Etobicoke
Kathy Firbes in Etobicoke
1 review Toronto, ON
10/10

Drain

I would highly recommend vailliancourt plumbing for all your plumbing needs. They came to my home unclogged my drains and we're very proffessional and fast . Which saved me time and money. So if you want great service low cost and professional work done right call Vailliancourt plumbing today.
Thanks guys I'll be sure to let my friends know to call you.

1 of 1 people found this review helpful.
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Company Response

Thank you Kathy. We very much appreciate your comments and are delighted that you will be recommending us.

Frank Mapes in Oshawa
Frank Mapes in Oshawa
4 reviews Oshawa, ON
0/10

Leaking kitchen faucet

Kitchen faucet was leaking under the cabinet from the cold water supply line. Repair person arrived several hours late, stayed for 10 min. to tell me the water line could not be repaired and I would need a new faucet, then wrote up a bill for $152.43. I since called the manufacturer and was told the faucet probably needed a new ceramic cartridge. Have now received this and had it installed and no more leaks. Too bad Vaillancourt couldn't have done this for me considering what I paid them.

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Company Response

Dear Mr. Mapes,
Thank you for your review. Our aim is for 100% customer satisfaction, and we regret this was not your experience. We appreciate becoming aware of the issue. We will look into it, and be in touch shortly, with the goal of mutual resolution.

Dear Mr. & Mrs. Mapes,
It was a pleasure talking with you both on January 11th. I’m glad we were able to come to a mutually agreeable resolution, and as discussed, we look forward to working with you again.

Private User
Private User
Private User reviews Toronto, ON
10/10

Several Jobs

I contact Vaillancourt Plumbing to have several residential jobs completed. I was very happy with the workmanship and will definitely contact them again for my future plumbing needs. Paul was very courteous and answered any questions that we had. Great company and will recommend them to my family and friends.

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