We recently completed the entire refacing of the front of our house, which we had purchased a year ago. We found Dave and the Three Little Pigs on Homestars, and agreed to work with them as well as the folks at Will Construct by Design - as they'd worked together before and we wanted a smooth experience given how substantial the project was.
Dave was helpful & responsive throughout the process, and as far as I can tell, the workmanship was/is excellent. He's got years of experience, and it's clear that he and the team know what they are doing. While we started the project later than anticipated (pinning the design was slower than hoped), the masonry once we began was very quick and efficient (aided by the unusually pleasant fall weather). We were very happy with how quickly the stone went up. Greg was extremely courteous, pleasant, and hardworking.
The house itself looks excellent, and we're pleased with the outcome. This was a big project, and the Three Little Pigs were keen to take it on. Other firms either didn't show as much interest or weren't willing to commit the time or resources to secure the business.
Every project has its misfires. We did have two miscommunications throughout the process, both of which could have been avoided with the benefit of clearer communication & attention to detail upfront. Both problems were ultimately rectified in various ways, one of them did end up resulting in additional material & labour costs (3% on total cost) vs what was quoted. The other was frankly more of a misfire on my part in terms of my understanding of the scope of one portion of the job. I give credit to Dave for being accessible, responsive and open to discussing options once the problems were identified. I think the outcomes with respect to each was broadly fair for both parties. Dave definitely made it a point to ensure that we were satisfied. At the end of the day, these things can happen, and its really the response to the problem that matters more than the problem itself.
All-in-all, we're thrilled with our "new" house, and would gladly recommend the Three Little Pigs to anyone considering working with them. We have additional work that we need to do over the years, and they will be our first call.
Thanks to Dave and the team for all their hard work!
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- Company Response
Thank you very much for his review.