I've used Homestead for the past 6 years. I had used several other services in the past, and overall, I have been more satisfied with the services provided by Homestead than with any other companies or individuals I have used. They have sent the same person now for at least the last year, and she has done a solid job. She is a good fit for my personal preferences, also a very nice and personable individual. A nice aspect of using the service is that if the person they send is not a good fit, they can send you someone else. The owner does take his customer's satisfaction quite seriously (they have always tried to resolve any issues), although I worry that the cleaners might be unduly penalized for mistakes. On that note, in terms of room for improvement, I think that the company could benefit from training the cleaners as a group (e.g., having meetings) so that they all do things consistently and have the opportunity for process improvements and collegial discussions. I would also like the cleaners to learn more about sorting garbage/recycle/compost, and eco-friendlier cleaning options, in part so that the cleaners' own health and well-being is taken into greater consideration.
- Approximate cost of services:
- $106.00
- Company Response
Angela - So glad you took the time to write us a review . We're happy you've had our service for 6 years and we're aiming to give you even better service in the next 6 . Thank you also for pointing out some areas for needed improvement . I can assure you we are addressing the concerns you brought up e.g. the sorting of garbage/recycling/compost . I can also assure you we take great pride in how fairly we try to treat everyone , both staff and clients .