I had the front of my house cleaned and tuck pointed by Bill and his dad (very small job - 1 story brick). As people, they really are great. As contractors I find myself making too many excuses for them because I like them as people.
Bottom line: I can't recommend them. This job was clearly rushed and I am left feeling like an obstacle between them and a bigger project.
-Very likeable guys.
-Always returned phone calls.
-Brick colour turned out great.
-Mortar colour they selected compliments brick perfectly.
-The Job was rushed, corners were cut (in and out in well under 1/2 day).
-Mortar work is inconsistent and sloppy.
-Damaged my brand new, custom milled, hand railing (tool marks and chemical spillage).
-Scratched paint off aluminum window flashing.
-Left a very big mess. They came back a week later to clean up but not thoroughly.
-Too many excuses.
It was an attractive quote, they had good HomeStars reviews and the competition even recommended them. Not sure what happened here but I did not get the same level of care the other reviews did.
I'm disappointed that I paid to have this done and now I need to spend a weekend chiseling excess mortar out of textured brick and refinishing handrails when another hour or two of prep, cleanup and care would have made the difference.