We contacted Splash pools in 2012 after we put in an offer on a home near greely/osgoode. We wanted to put an inground pool in and as part of the offer, we included a condition to have the area inspected by a pool installer to ensure that a pool could in fact be installed.
We called splash because we had purchased a hot tub from them several years before, and we were always happy with the sales, the product, and the after sales service.
Geoff Lamesse came by at the designated time, and confirmed that was not an issue. he commented that the area was low, and he suspected that the area may have some issues regarding a high water table. This was fine for installation, but the costs would be higher, due to the fact they had to build greater support to ensure it did not impact the pool later on. Shortly after, we had our well inspected by well contractor, and he was dead on with his assessment. We initially were going to wait for the spring to install, but he suggested it only be done in late fall, this year or next - due to the water table being lowest at those times of years. It would save us money on construction due to the fact that they would not have to bring in additional equipment, and require constantly dealing with water coming in a hole they dig for the pool. 2 weeks after we closed on the house, pool construction began. Geoff was there almost daily, and available via phone when questions came up. He was very detailed in the plan, and we were able to choose from a variety of different liner and pool options, as well as finishing landscaping.
The pool was installed within a 2.5 week timeframe, and we were using it by early November before we closed it for the season (heater running full blast). The following spring, we had some settling issues with the interlock around the pool, but they sent someone over right away to address. The same thing happened again the following season (2014) and again, they sent someone over to address - no charge. The settling issues are just taking longer due to the fact that is at the downslope of a hill, where water runs off the lawn, and turbulent sandy soil.
That said, they've been very good about repairing it, even though technically, it is past the warranty period on the interlock portion. They said this sometimes happens with houses in my area, due to the sandy soil in this particular area does take a while to settle after it has been disturb. It should level off by next year.