Following extensive online research and several contractor interviews, my husband and I settled on the Home Improvement People. Elia provided an estimate to renovate two large rooms in the basement as well as the front entrance. He answered all our questions and gave us confidence that HIP was the right choice. That was in the summer of 2017.
After a false start with a team that wasn’t the right fit for us, Chris came on board to head a team that did a masterful job of completely gutting our partially renovated basement and finishing it. Among other things, this included asbestos floor removal, floor levelling to ready for tile, and electrical for pot lights. Along the way, several changes were made to the initial scope of the project. We asked that a number of doors upstairs be replaced. Elia accommodated these requests and Haydee in the office tracked them carefully. We were delighted with the finished basement, front entrance, and doors.
In the summer of 2018, heavy rainfall flooded several houses in our neighbourhood, including our basement. We called Elia again. A flood event is distressing; he understood and put our minds at rest. We asked if Chris was available to make the repairs. There wasn’t sufficient work for an entire team, but Chris came every day for several weeks to complete the job himself. What an efficient and skilled worker. The site was tidied each evening. The basement looks fabulous again!
We are grateful for contractors like the HIP who are reliable, do excellent work, and are pleasant. Once the budget is set, there are no hidden extras. Thank you, HIP! Your crew members are tops!