Brutal. No organization, no communication, full of broken promises. If you value your time, stay away from this company. Trying to coordinate a window replacement with this company for 6 months.
Booked time off work 5 times only to have them call and reschedule the day of.
On the 6th attempt, asked them for a reminder call/confirmation call day before to see if they would come in the morning or afternoon (or even at all). The reminder call never happened.
Instead, I stayed home the supposed day of install, not sure if they are actually coming this time or not, and I called them in the morning to confirm what time they should arrive. Told me I'd be the last call, between 3 and 330PM, but they would call me about 30 minutes before arrival. Went about my day. Came home at 2:45, found a card on my door that they had come to the house and left. No prior phone call, no messages, No cell phone on business card to contact tech. Left 3 messages at office to get a hold of tech to come back. Nobody from office returns my call.
Another day lost! Brutal!