Ordered 10 replacement windows from Absolute Exteriors Solutions in September, 2015, installed in November 27, 2015. I had another 3 replacements done by same company in December, 2015. Two of the 10 replacements in the 1st order had a seal leak in the glass (see photo below), which I discovered 9/24/2018 when cleaning windows. I called the installers that have a lifetime labour cost to repair defective glass, hardware, components, and materials. Told me to contact VWD. Contacted VWD customer service and a very friendly service agent heard my problem and was able to get me the two panels replaced but with a service charge of $235.04 inc. tax. Asked Absolute to honour their warranty and He said he wouldn't absorb the cost as they changed the company name and wouldn't honour the warranty of old business name. I called VWD back and same agent tried to negotiate on my behalf but was only allowed to offer me a 15% discount (tax). I told her that if two windows failed in that short of time , and if I have to pay for the repair myself, I might as well wait a few more years when a couple of more will probably fail and pay to have them all repaired at once.Their deal is replacement of defective glass with service charge of $149 1st window, $59 other windows Plus TAX . Having said this when you read through their warranty, you do have to pay for installation of the defective window. My installer guaranteed lifetime replacement at NO cost so I didn't read the window manufacturer's warranty. One thing to be thankful is that the other 12 windows that need replacing won't these windows or put in by previous installer failing to honour their warranty. Buyer, do your research well!