Vinyl Window Designs Ltd

Windows & Doors Installation & Service
550 Oakdale Road Toronto ON M3N 1W7
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81%

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Reviews by rating (past 12 months)
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Reviews for Vinyl Window Designs Ltd

Average customer rating:
8.1 10 (83 reviews)

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Jill in Toronto
Jill in Toronto
0 reviews Mississauga, ON
8/10

Replacement of window

The seal gave out on one of my windows. The window was replaced. I had to pay for instalment of the replacement window. The repairman was prompt and efficient.

Approximate cost of services:
$1.00
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Company Response

Hi Jill,

Thank you for leaving us a review!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Fast Fix

The window crank on our window broke, Loren had it replaced in less than 10 minutes. It took longer to order the part!

Approximate cost of services:
$1.00
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Company Response

Hi,

Thank you for taking the time to leave us a 10-Star review!

Mary Ellen in Toronto
Mary Ellen in Toronto
1 review Toronto, ON
10/10

Window Seal replacement

I contacted Vinyl WD to replace seals in original windows that were purchased in 2006. The original windows came with a warranty on seals and mechanisms. From my original contact with Erika the process was seamless. Loren the technician was a pleasure to deal with - very professional. The service provided exceeded our expectations. Even though this company is located in Toronto and the technician came from Toronto they provided tremendous quality service. They stand by their product

I would highly recommend VWD

Approximate cost of services:
$575.00
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Company Response

Hi Mary Ellen,

Thank you for taking the time to leave us a 10-Star review!

CaptainsChair
CaptainsChair
0 reviews Mississauga, ON
0/10

Warranty… what warranty

Need replacement glass for gas leak. Two years later still trying to get replacements.
Was supplied two that I had to pick up or get charged more then new windows
Oops they were made wrong. Good thing my installer caught it.
No problem we will make you two more.
When would you like to drive other hour to come pick them up a second time.
I want them delivered, but now Im ghosted by their customer service.
Ill be sure to tell all my friends and family about this place

Approximate cost of services:
$1,000.00
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Company Response

Hi There,

I am terribly sorry to hear about your experience with your warranty claim. All warrantable items are free and can be picked up at our facility (Toronto, ON) at no charge. Please email us at info@vinylwindowdesigns.com and we can discuss this further to see what options are available, for you to obtain your service units.

Vinyl Window Designs stands by its Lifetime warranty, and we hope you will give us another opportunity to make this right.

Private User
Private User
Private User reviews Toronto, ON
10/10

Window replacement

Warranty window replacement, due to window seal issue.

Excellent service: respectful, professional, on time, efficient and knew all aspects of the business. Was very happy with educating me about the product

Approximate cost of services:
$1.00
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Company Response

Thank you for the 10-star review!

Private User
Private User
Private User reviews Toronto, ON
10/10

Warranty replacement

Manufacturer has great stuff and installers. This is the second time Ive had different single pains replaced on site. By warranty, paying for installation

Approximate cost of services:
$160.00
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Company Response

Thank you for the 10-star review!

windows in Windsor
windows in Windsor
2 reviews Toronto, ON
9/10

Window replacement

A few years after buying VWD windows from E-Star Window company the argon gas leaked through the window panes in our dining room. I attempted to contact E-Star only to discover they had gone out of business. I finally found a company that deals with VWD in March 2020, a couple of weeks before the Pandemic shut down all businesses. I had e-mailed a service request, pictures, etc. to Gord who forwarded everything to the manufacturer VWD so when VWD contacted me in March 2022, I was hopeful I might get my windows replaced. A service call was scheduled in April 2022, Loren measured the windows to make sure the correct ones were ordered. Loren also explained why there was moisture on my windows and showed me how to adjust the humidity on my furnace. A month later Loren installed my new windows in less than an hour. I couldnt be happier! I can see out my windows for the first time in 5 years! Thank you Loren and Erica in Customer Service at VWD for all your help. Much appreciated!

Approximate cost of services:
$1,500.00
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Company Response

Thank you for a 10-star review, we are happy to hear about your satisfaction with our service department.

Private User
Private User
Private User reviews Ajax, ON
10/10

Window pane replacement

Have always been satisfied with any service received from VWD.
Window had become cloudy and I reached out online on a weekend and first thing Monday they called to follow up. Within a few days everything was in place and replacement was completed within a couple weeks. Installer was thorough, in and out quickly, clean and friendly.

Approximate cost of services:
$200.00
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Company Response

Thank you for a 10-star review, we are happy to hear about your satisfaction with our service department!

Private User
Private User
Private User reviews Essex, ON
10/10

Glass replacement

Bought this house that had had windows recently replaced but one was defective. We called and they came and Loren replaced the glass free of charge

Approximate cost of services:
$12,345.00
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Company Response

Hi There,

Thank you for leaving us a 10-star review!

ljnormand2018
ljnormand2018
0 reviews Ottawa, ON
10/10

Defective glazing

Excellent worker, clean, fast, efficient.
Poor glazing seal. The other pane next to this one was replaced 2 years ago

Approximate cost of services:
$230.00
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Company Response

Thank you for leaving us a 10-star review!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Vinyl Window Designs Ltd

Vinyl Window Designs (VWD) is a manufacturer of residential vinyl windows, entry doors and patio doors. For over 30 years VWD has built a solid reputation for providing the best quality products at a great value for residential home renovation, custom homes and high-end home developments. VWD builds every component of their window and patio doors from vinyl to glass in our 200,000 sq. ft. facility featuring state-of-the-art machinery and expert craftspeople. We’re driven to provide the best in convenience and performance with their extensive lines of products, upgrades and accessories. Our window products qualify for some of the most prestigious product certifications offered in North America. We are one of the few that have chosen to work closely with the Canadian Standards Association Certification Program in Canada and with both the National Fenestration Ratings Council and with ENERGYSTAR ®.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
New construction windows, retrofit windows, replacement windows, vinyl windows, bedroom windows, bathroom windows, kitchen windows, new construction doors, retrofit doors, replacement doors, exterior doors, patio doors, french doors, entry doors, front doors, vinyl doors, steel doors, fiberglass doors, window hardware, window accessories, door hardware, door accessories, Windows, Bay Windows, Bow Windows, Casement Windows, Sliding Windows, Shaped Windows, Fixed Windows, Entry Doors, Patio Doors
SERVICES
Warranty service, Window Manufacturer
BRANDS
Premium Series, Ultra Series, Plus Series, Builder Series, Performance, 5300 Patio Doors
STYLES
Casement, Fixed, Picture, Double Hung, Single Hung, Double Slider, Single Slider
WEBSITE
http://www.vinylwindowdesigns.com
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
200
PAYMENT METHOD
Cash or Cheque
LICENSES
Energy Star, AAMA, NFRC, CSA, Fenestration Canada, QAI
MEMBERSHIPS
Energy Star, AAMA, NFRC, CSA, Fenestration Canada, QAI
WORKERS COMPENSATION
Yes
WARRANTY TERMS
Lifetime
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