Neptune Plumbing & Heating Ltd

Heating & Air Conditioning
8-603 77 Avenue SE Calgary AB
Write a Review
Write a Review
HomeStars  >  Heating & Air Conditioning in Calgary  >  Neptune Plumbing & Heating Ltd
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

90%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Neptune Plumbing & Heating Ltd

Average customer rating:
8.9 10 (10 reviews)

Sort by

Oliver in Calgary
Oliver in Calgary
1 review Calgary, AB
10/10

Tankless got water tank replacement

I called this company after hours and was told to wait until Monday because it was only drips coming from my tankless hot water tank so I could save 200$. Monday Trevor showed up and he was professional and clean. He was very good at explaining what the problem was and the cost and calmed me down and helped by providing me help with a payment program provider. He installed the new tank with Martin who was also wonderful. Trevor went above and beyond and even changed some light bulbs for me because he had a ladder. I am so thankful for these men and this company and the compassion they showed me in my time of need.

Was this review helpful?
Ruth  from Calgary
Ruth from Calgary
3 reviews Calgary, AB
10/10

Toilet and water heater replacement

When I called in a panic on July 13 about a badly leaking water heater, I talked to Shannon. I was willing to pay for an emergency call that day at 4pm but she told me, due to a cancellation, they could schedule me in the afternoon, for regular rates. What a relief! Shannon was very pleasant and called me when the technician was on the way. I was also able to use a discount coupon to lessen the bill. That's cool.

I had the misfortune to have both a leaky (27yr+) toilet and a leaking (13yr+) water heater happen, in unrelated situations. Ben came, and advised me on options, no hard-sell on anything. I thought the total price quoted was reasonable, given the old plumbing in the house. I agreed to having both heater and toilet replaced. Ben ably and efficiently replaced the water heater on the same day and the toilet yesterday. What can I say about Ben? He is very nice, totally efficient & professional, cleaned up messes and just great overall. Having all this work done in the house was amazingly painless. I was really impressed by Ben's attitude and ability.

This was my first time using Neptune and I would totally recommend them to anyone! I will definitely keep using them (especially Ben, if possible) in the future!!

Was this review helpful?
Jude in Calgary
Jude in Calgary
11 reviews Calgary, AB
7/10

Furnace Inspection

I called these guys out for a furnace inspection on my recently purchased house. They were prompt, polite & professional. They talked me through the work they were going to do, and encouraged me to ask questions. The work was done quickly and I was given a full explanation of what was done. Cost was very reasonable and I was happy.

Was this review helpful?
Laurie McCarty in Calgary
Laurie McCarty in Calgary
6 reviews Calgary, AB
8/10

dripping tap and plugged sink

The bathroom hot water tap was dripping and the sink itself was plugged. I was impressed that I could book a visit at a time convenient to my schedule. The plumber fixed both my problems in short time and was personable during the visit. I felt the price was fair and I trusted the job was done properly.

Was this review helpful?
Nancy from Calgary
Nancy from Calgary
3 reviews Calgary, AB
4/10

install gas line for stove

The technician from Neptune came to install a new gas line for our gas stove after we moved to Calgary. Although the guy was on time for our appointment and was clean and courteous, we weren't really happy with the position of the line. The stove sticks out too far past the existing cabinets. We do need to call them to look at it again to fix it.

Was this review helpful?
victoria in Calgary
victoria in Calgary
5 reviews Calgary, AB
10/10

install sinks, toilet, steam shower

We renovated our house completely. I thought that our plumber was good but within a year, things started to go wrong. We then renovated our basement and I hired Neptune instead of our previous plumber. Thank goodness!! They were on time, professional, clean and very knowledgeable. They installed our basement fixtures, repaired the previous plumber's mistakes and finally we can now use our new steam shower!

Was this review helpful?
Tomie
Tomie
9 reviews CALGARY, AB
10/10

Fixing our bathroom fan

They came in to fix our bathroom fan that other contractor didn't know how to set it up correctly. A technician came in and access the issue right away and fixed it within 2 seconds. The work was very efficient and professional. We will definitely work with them again.

Was this review helpful?
Jana Miceli in Calgary
Jana Miceli in Calgary
4 reviews ,
10/10

Office Flooding diagnosis

Through an drain cover in the floor of my Chiropractic clinic we started taking on water. We called the landlord immediately and also Neptune Plumbing to come help. They arrived before the Landlord and their plumbing company and had the problem diagnosed! They help vacuum up the water and assisted the landlord's plumber with the clean up. If not for their timely arrival and plumbers quick thinking, there could have been a lot more damage!

Was this review helpful?
Helen Gaulin
Helen Gaulin
4 reviews Calgary, AB
10/10

hot water tanks, water softner, and inspection

Great service. When we had a problem outside of hours, they were there asap. Not like other plumbing companies we have dealt with. They also have a great follow-up service plan

Was this review helpful?
Helen Gaulin
Helen Gaulin
4 reviews Calgary, AB

First Review

10/10

Neptune installed our new kitchen sinks, taps. etc.

Whenever we have any type of plumbing problems, Neptune is right there. No waiting for 3 or 4 days, etc. etc. like some other companies. Their employees are knowledgable and very friendly. We certainly won't be using anyone else!!!

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Is this your business?

Receive leads and respond to reviews.
Claiming is easy and free.

Claim this business
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.