Had a problem with my bathroom faucet, so I called them, as I had a very good experience with Orville, their Handyman - very honest person and did a great job. But this time, a plumber was supposed to come to my house last October 26 at 5pm. He never came and never called. Left message with the company and they never got back to me. I called the next afternoon and the customer service woman told me she was trying to find out why he didn't come. So why didn't she call me with this information? I asked to have someone else, and Robert would come next Monday Nov 1, at 9am. Robert the Plumber, from Cochrane, arrived late and he never called to let me know he will be late. I live in the NW and there is hardly any traffic coming from Cochrane. What a disappointment. he was He told me he didn't know how long the job would take and he charged me $220 + GST. Robert the plumber, from Cochrane, told me he would also clean the drain pipe inside my sink. He took the pop-up with my hair coiled around it, since I blow dry my hair on top of the sink. Then the cleaning of the drain pipe was just to drain it with HOT WATER. Wow! What a disgrace!. He knew very well the whole job would only take him 20 minutes, but pretended to not know. He didn't charge me for the $1 part he included - as he told me it was worth $1. "How generous." It took him 20 minutes to fix the problem, and he knew that. He kept talking and talking, with his hands as well, to make the job last longer. But it took no more than 20 minutes. NEVER NEVER NEVER hire this company to do your plumbing. Orville yes, but Robert the plumber, from Cochrane, never ever.