I am feeling robbed, taken advantage of, and I am having serious buyers remorse after my experience with HandyMan Connection.
I was significantly over charged for a plumbing job. I was charged $420 labour to install a new kitchen faucet. I pre-purchased all the materials myself. Yes, I take accountability in that I agreed to the initial quote and had the right to say no and shop around. But, I trusted Handyman Connection and I needed the job done immediately. The contractor was smooth and even stated he was giving me a $50 discount. He called his “office” and said he was charging me the standard amount. At the moment, I was led to believe that was a fair price.
He was in my home for less than an hour.
I did not feel good about the price after he left. I decided to call various plumbers with BBB A+ ratings and in business for more than 10 years for quotes. I did not get a quote above $200. Between seven companies I got quotes between $130 and $180. I am feeling robbed of $250!
It took 3 weeks for a manager to return my many calls. After speaking with HandyMan Connection, they claim the contractor is efficient and charges for the job not for the hour. Other contractors may not have been able to complete the job in less than an hour. I am not buying this excuse. I do not believe the contractor that came to my home is the only expert plumber in the city capable of an easy installation of a kitchen faucet in under an hour. Handyman Connection charged me for the equivalent of almost 3 hours work for a job that took 30 minutes.
This is the second time I encountered a problem with a contractor from Handyman Connection. The first time I had a contractor who hit on my mother during the job and made her uncomfortable in our home. I had to request a new handyman mid-job and then renegotiate a price as the original contractor’s price was not honoured. My mother and I also had to deal with weeks of repeated phone call to our home from the original contractor.
Sadly, I will not be using HandyMan Connection again nor would I recommend them. I do not trust the contractors they work with. I understand nothing can be done to resolve my concerns but I would like it noted how upsetting it was to deal with Handyman Connection.
- Company Response
Jesica, I am sorry that we were unable to meet your needs. I felt we had come to a resolution during our conversation on Aug 7 when you accepted our credit towards future work, however it appears that this is no longer the case. Should you wish you to discuss this further, you may reach me directly at 403-318-1462.