I will let readers judge the "service" that I received from this company.
When the salesman first came out he was all friendly and smiles and due to reviews and their good reputation, I placed an order for $12000 worth of windows and doors for a siding and window renovation project and was assured multiple times by the salesman that they had a 6-8 week turnaround. Accordingly, I make arrangements with my contractors. About 2 months later, I get an email saying that the window glazes would have to be a different type to suit city bylaws. That's fine, but now they push the delivery date to 7-9 weeks from this point!
My contractor and I try and get answers and receive no calls back or emails from them for two further weeks!
Then I receive an email pushing the delivery date back a further 8 weeks on top of that! Basically to 6 months from when I had put down my deposit. No explanation offered, nor apology, nor offer of compensation.
Obviously, we are pretty upset by this, and the MOST bizarre thing happens the next day. I get an email saying they are going to refund me and don't want my business.
This is an absolutely true story....so yeah, pretty much I would never ever recommend them and am still considering my legal options.