Ordered a recliner and had to return it because it was very uncomfortable and wasn't at all what I experienced in the store. Could not get refund but instead had to order another style only after a very uncomfortable and strained discussion with the part owner of the store who seemed to think he was doing me a favour. No sales technique whatsoever and rude. Not someone I would ever again deal with, let alone step inside their store.
Beware, customer satisfaction does not happen at this store.