Centra Windows (Calgary)

I am disappointed to have to write a less than positive review. I did have the opportunity to speak to the President of the company regarding my concerns and he assured me that there would be follow-up with the staff and that my feedback would provide good learnings for them to improve in the future.

First of all, I would like to say that we are very happy with quality of the windows and the installation appears to have been done correctly.

Our job was considered a "small" job by Supreme Windows standards as it was only $9200. We had triple pane windows installed in the upper level of our duplex. There were a total of 5 windows replaced.

The issues that we encountered:
- one day notice that they would be here to install
- arrived on April 4 and did not have the correct saw to complete the job due to the abutments around the windows. We signed the contract and paid the deposit on Feb 4 and there were lots of photos ......clearly, required preparation was not completed by someone.
-after contacting Dave late on April 4 when I returned from my business trip, he re-scheduled our install to April 8, ensuring that they would arrive prepared to do the job. Nobody had notified him that the job had not been started when I called. But, my credit card had been run for the total bill less the deposit.
- April 8, installation was done of 3 windows but an error had been made with one of the two master bedroom windows so the install could not be completed and a new window had to be ordered. This was after the salesman argued with the installation crew that the window was fine but finally conceded that it was not.
- April13, Dave had scheduled the appointment for 9 am so we made sure we were ready for the crew to arrive early on this Saturday morning. They called twice to announce there delay.....finally arriving at 10:10 am.

The result of all this is that we were disrupted over 3 different days; my husband missed work on 2 days; we lost 5 hours of our Saturday for the final installation; we had to move furniture in our master bedroom 3 times and we lived without blinds for 10 days. All this for 5 windows!

Fortunately, we had decided to do upstairs this year and downstairs next year as the total quote was approximately $25,000. I don't think I could have handled the stress of a full house install with this company.

No compensation has been made to us for the undue stress and that is fine. I just hope that no other customer has to go through this painful experience.